POCHI LA BIASHARA
What is Pochi la Biashara?
This is a product that allows M-PESA registered customers who own informal businesses such as: food vendors, kiosk owners, boda-boda operators, second hand clothes dealers, etc. to receive and separate business funds from personal funds on their M-PESA number.
What are the features of Pochi la Biashara?+
Simple sign up process: No paperwork
Cashless payments: business owners can accept cashless transactions for safer business
Allows business owners to separate business and personal funds
No reversals will be completed without the business owner’s consent
Sell Airtime and earn commission a 5% commission of the value sold
Access to Mini statements
Frequently Asked Questions (FAQs) provided on one screen for business owner to access
Note: Your M-PESA PIN will be used to approve Pochi La Biashara transactions. #PINYAKO. SIRI YAKO.
How do I as a business owner join/opt in?
To opt in (ONLY VIA M-PESA USSD OPTION *334#):
Using your M-PESA registered line, dial *334#>> Select Pochi La Biashara>> select join>> accept Ts&Cs>>Select your business category from the menu provided
You will receive a SMS confirmation that you have successfully been opted into Pochi la Biashara
What are the Pochi la Biashara limits?
Daily transactional limit of Ksh. 300,000 total limit for both the personal and business account
Which channels are used to access Pochi la Biashara by both customers and business owners?
The service is accessed by USSD, STK and M-PESA Super APP.
Important to note: Customers will only opt in through the USSD option but can make payment from any of the channels in use.
How will a customer pay the business owner?+
Customers wishing to pay a Pochi merchant, have three channels where they can now pay from:
Dial *334# from their Safaricom M-PESA registered lines,
Select Pochi La Biashara>>Select Send to Pochi >> Enter merchant phone number>> enter amount and complete transaction using M-PESA PIN.
- M-PESA STK Menu
Select M-PESA>> Select Lipa Na M-PESA on the STK
Select Pochi la Biashara>> Enter the merchant’s phone number>> enter amount and complete the transaction using your M-PESA PIN
Note: M-PESA menu updates are still ongoing. Merchants who do not have the refreshed menu can:
- Refresh the M-PESA menu
- Replace SIM cards at the nearest Safaricom Retail Shop or Care Desks– if they have Big SIMs or the old SIMs
- M-PESA Super APP
Launch the M-PESA SUPER APP
Select Pay>> Select Pochi la Biashara>>Enter the merchant’s phone number>>enter amount and complete the transaction using your M-PESA PIN
How much will a customer be charged to pay to a business owner?
Send money transaction charges apply when a customer is making payments. The business owner receiving the payment does not incur any charges.
Does Fuliza deduct funds when payments are made to the business account?
Funds received on the business account will not be deducted by Fuliza.
Note: In the event the business owner transfer funds from the business account to their M-PESA Account, any Fuliza due balance will be settled first and the balance remains in the M-PESA Account.
How do I access funds in my Pochi la Biashara?
A business owner can access funds in their Pochi la Biashara by either:
- Withdrawing from Agent:
Dial *334#>>Select Pochi La Biashara>>Select Withdraw from Agent>>Enter Agent number>>Enter Amount and complete the transaction using their M-PESA PIN
Note: Normal withdrawal from agent charges apply.
- Moving funds from their Pochi La Biashara to ther M-PESA number:
Dial*334#>>Select Pochi La Biashara>> SelectWithdraw Funds>>Select From Pochi La Biashara to My M-PESA>>Enter Amount and complete the transaction using their M-PESA PIN
Note: This transaction does not incur any charges. Daily M-PESA transactional limit
How does a merchant pay to Customer’s mobile number?
A business owner can pay another mobile number (or into a customer’s mobile number) from their Pochi La Biashara by:
- Dial *334# from their M-PESA registered mobile number
- Select Pochi La Biashara>> Select Lipa na M-PESA>>Select To Other Mobile Number
- Enter Phone number>>Enter Amount and complete the transaction using their M-PESA PIN
Note: Normal customer Send Money charges apply.
How to pay to Other Pochi La Biashara merchant?
- To pay another pochi merchant, the business owner dials *334#>>selects Pochi la Biashara>>Selects Send to Pochi>>Enters phone number>>Enters amount and completes the transaction using M-PESA PIN
Note: Normal customer Send Money charges apply.
How to Sell Airtime
This feature allows business owners to sell airtime from their business account and earn a 5% commission on value sold.
The business owner dials:
*334#>> selects Pochi la Biashara >> >>Selects Sell Airtime>>Enter’s mobile number in the specified format>>enters amount of airtime and completes the transaction using M-PESA PIN
How to Check Balance
The business owner dials *334#, selects Pochi La Biashara>>Select my Account>>Select Check Balance and enter M-PESA PIN.
An SMS will be sent with the Pochi La Biashara balance.
How to Check My Statement
My Statement feature allows business owners to check their business mini statements.
To access the Statements, Merchants will:
Dial *334#>>Select Pochi La Biashara>>Select My Account>>Select My Statement>>Select Mini Statement and Enter M-PESA PIN to confirm the statement request.
The merchant will receive an SMS displaying the statement requested.
No charges are applied.
The Additional Services feature allows organized groups of business owners to access external partner redirect services.
Currently, we have Haba Haba, a National Social Security product targeted to members in the informal sector to save daily towards their retirement.
To access this feature, the business owner:
Selects Pochi La Biashara>>Selects additional services.
Haba Haba Service will be displayed, and the merchant will select the desired NSSF service.
Know more about this service+
The Know more about this service feature allows business owners to access frequently asked questions.
To access this feature, the business owner dials *334#, selects Pochi La Biashara >>Select Know more about this service and the FAQs will be displayed.
How to Leave the service/opt out
To opt out, a pochi merchant will:
Select Pochi la Biashara>>Select My Account>>Select Leave this Service and you will receive an SMS confirmation that you have been opted out of the service.
Note: Upon opt out, any funds on the business account will instantly be moved to their personal M-PESA account.
In case of any queries, who does the business owner contact?+
Call Line 100, 200, or 234 or Visit any Safaricom retail Shop or Care Desks.