Types of Fraud and tips to protect yourself



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M-PESA Fraud

Fraudsters who target your M-PESA account balance through ATM, Message, USSD, etc.

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Hoax SMS

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Tip of the day


Be wary of messages from unknown senders

Watch out for messages from unknown senders saying you have won, or they can give you cash or help.

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Top 5 tips for staying safe


Safaricom only calls from 0722000000


Do not share your PINs with anyone


Do not follow or key in instructions from unknown callers


M-PESA messages are sent from M-PESA and not a customer’s line


When you receive the fake messages forward them to 333

How to Report Fraud


Forward the fraudster’s number or message to 333


Reach out to us through our Official Facebook & Twitter pages on SafaricomPLC


Contact the Police on 999 or 911

Safaricom only calls from 0722000000

  • The following are the verified Safaricom’s social media accounts (List them)
  • Always looks out for the verification badges

  • Safaricom staff WILL NEVER ask you for your PINs. Your PIN is your secret. PIN Yako Siri Yako.
  • NEVER give your SIM PIN, MPESA PIN, One Time PIN (OTP) or passwords to anyone via phone, email, SMS or in person.

There is no such thing as double registration. Don’t be conned or threatened by anyone instead report the number to 333.

Register your voice as your password. Never disclose your personal Information or PINS with anyone

  • Do not follow instructions from unknown callers or fall for too good to be true stories.
  • Always verify with your known contacts before sending money   

  • Do not share your personal details, call records and M-pesa details like balance with anyone who calls you.

  • Keep your personal information such ID number, date of birth, full names private.

Change your PIN immediately . Make sure your PIN is not easy to guess. Avoid using PINS such as year of birth.

Contact Safaricom as soon as you suspect your details or phone has been compromised.

Do not press any codes on your phone as directed by anyone allegedly from Safaricom. You could block your line or send money to a conman.

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