Terms & Conditions

Data Privacy Statement

Terms and Conditions for Safaricom products and services.

Select Category Internet on Mobile M-PESA Voice SMS Bundle Offers Home Internet Bonga Loyalty Programme Roaming and International Calling Business Solutions Retail/Safaricom Shop Promotions and Offers Value Added Services Entertainment Brand Other Services

Internet on Mobile

1. Terms and Conditions for the Safaricom Youtube Challenge
2. Safaricom Fresh Friday Data Bundles Service
3. Terms and Conditions for the Blaze Bundles
4. Terms and Conditions PrePay and PostPay Data Bundles
5. Safaricom All in One Monthly Bundles
6. Safaricom Out Of Bundles Tariff
7. Safaricom Dandia Promotion
8. Safaricom Daily Bundle Allocation Terms and Conditions
9. Safaricom Unlock Your Deal of the Day Service
10. Safaricom Okoa Bundles Terms and Conditions
11. Internet Sambaza Terms & Conditions
12. Blaze
13. Create Your Bundles Plan
14. PrePay and PostPay Data Bundles
15. Flex
16. Blaze Bundles Permanent Service
17. Blaze Power Bundles
18. Tunukiwa 30 Day Data Offers
19. Safaricom Content Pass

M-PESA

1. Terms and Conditions for MALI Investment Product
2. Terms and conditions for the use of the M-PESA Virtual Card
3. M-PESA App
4. M-PESA Business to Business (B2B) Contract Terms and Conditions
6. Halal Pesa
7. M-PESA @15 App Incentive
8. Book a Flight and Giftpesa Incentive
9. Lipa na M-PESA Biashara Till Terms & Conditions
10. Biashara Ni Lipa Na M-PESA
11. Safaricom Bonus M-PESA Top Up Promotion
12. Fuliza Terms and Conditons
13. M-Shwari Terms and Conditions (Effective 27th May 2021)
14. The use of the "MY M-PESA" Application
15. The use of M-PESA Business Application
16. M-PESA Services (B2C, Bulk Payment, Lipa na M-PESA, Short-term Paybill & Surepay)
17. Terms and Conditions for M-PESA Bill Manager
18. Lipa na M-PESA Do More Promotion Terms & Conditions
19. M-PESA For Business Portal Terms & Conditions
20. M-PESA Products Terms & Conditions
21. Fuliza M-PESA Terms & Conditions
22. M-PESA Global Customer Service Terms & Conditions
23. Customer Credit Service Terms & Conditions
24. Lipa Na M-PESA Cashback Promotion
25. M-PESA 1 Tap Card Terms and Conditions
26. M-PESA 1 Tap POS Devices Terms and Conditions
27. Okoa Stima Service Terms & Conditions
28. KCB M-PESA Account Terms & Conditions
29. Lipa na M-PESA(Merchants) Terms & Conditions
30. M-SHWARI Terms & Conditions
31. M-Shwari Lock Savings Account Terms & Conditions
32. M-PESA Customer Terms & Conditions
33. The M-PESA TOP-UP Promotion
34. M-PESA Pay Bill
35. Mobile Trade Credit Terms & Conditions
36. The Use of The Safaricom M-PESA Statement Service
37. Petro Oil Kenya Lipa na M-PESA promotion

Voice

1. Terms and Conditions for the Easy-talk Bundles Service
2. Terms and Conditions for Dandia Utamu wa Safaricom
3. Safaricom Flexible Talk Time Bundle Service
4. Safaricom International Calling Service
5. Safaricom Out Of Bundles Tariff
6. Safaricom Voice Power Hour Promotion
7. Safaricom Stori Ibambe Service
8. Safaricom Auto Okoa Services
9. Safaricom Anniversary Service
10. Conditions of Use of the Safaricom Service
11. Safaricom PostPay No Expiry Service
12. Safaricom DIY PostPay
13. Tunukiwa Daily Service
14. Airtime Bundles Service
15. Advantage Plus Prepay Bundles Terms & Conditions

SMS

1. Terms and Conditions for the Safaricom Chat Ibambe Service
2. Daily, Weekly And Monthly Sms Bundles Terms and Conditions
3. Tunukiwa SMS
4. SMS More For Less Terms and Conditions

Bundle Offers

1. Terms and Conditions for the Safaricom Daima Bundles Service
2. Terms and Conditions for the Safaricom Okoa Calls & SMS Bundles Service

Home Internet

1. Terms And Conditions For Safaricom Fixed LTE Service
2. Terms And Conditions For Safaricom Securenet Service
3. Terms And Conditions For The Domestic Insurance Cover Service
4. Terms And Conditions For Safaricom Home Fibre Internet Plus Service
5. FTTH and 4G Home Plans
6. The BIGbox Terms and Conditions

Bonga Loyalty Programme

1. Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption Sms Minutes Airtime
2. Safaricom Bonga Loyalty Programme and Non-Merchandise Bonga Redemption
3. Safaricom Lipa na Bonga Point Service
4. Bonga Bundles

Roaming and International Calling

1. Safaricom International Calling Service
2. Safaricom Vodafone/Voda Africa Roaming Bundles
3. Safaricom Roaming Service
4. East Africa PrePay Roaming Terms & Conditions

Business Solutions

1. Bloom Finance Terms and Conditions
2. Chanua Biz 4.0 Promotion
3. Fixed Data Services
4. Telepresence Services
5. Domain Name registration and WEB Hosting service on a PrePay basis
6. Conference Bridge Services
7. Device Instalments
8. Cloud Services

Retail/Safaricom Shop Promotions and Offers

1. Samsung Galaxy S21 Trade-in Offer
2. Safaricom Samsung Galaxy S22 Pre-Order Offer
3. Lipa Mdogo Mdogo Services
4. Corporate Installment Terms & Conditions

Value Added Services

1. Business Tunes
2. Baze Terms of Use
3. Skiza Ads Reverse Ring Back Tones Services
4. Songa By Safaricom Music App
5. Call Sign Service
6. Contacts Back Up
7. Safaricom SKIZA tunes

Entertainment

1. Amended terms and conditions for the Safaricom Content Pass

Brand

1. Pamoja Tuungane Campaign
2. Safaricom Ndoto Zetu Terms and Conditions
3. Safaricom 21st Anniversary
4. Safaricom 18th Anniversary Service
5. MySafaricom App Terms and Conditions

Other Services

1. Free Facebook - Business Rules T&C's
2. Privacy and Cookie Policy for Lipa Mdogo Mdogo
3. Safiri Smart Terms & Conditions
4. Safaricom Limited Email Terms & Conditions
5. Bloom Finance Terms & Conditions
6. Affiliate Marketing
7. Safaricom Spark Fund
8. DigiFarm
9. Safaricom Services
10. Safaricom Inactive Services
11. Safaricom Prepay Services
12. Safaricom Purchase Order Terms and Conditions

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