Terms & Conditions

Data Privacy Statement

Terms and Conditions for Safaricom products and services.

Select Category Internet on Mobile M-PESA Voice SMS Bundle Offers Home Internet Bonga Loyalty Programme Roaming and International Calling Business Solutions Retail/Safaricom Shop Promotions and Offers Value Added Services Entertainment Brand Other Services

Internet on Mobile

1. Terms and Conditions for the Safaricom Google Maps Giga 2gb Bundle
2. Terms and Conditions for the Safaricom 5G Service
3. Terms and Conditions for the Safaricom Youtube Challenge
4. Safaricom Fresh Friday Data Bundles Service
5. Terms and Conditions for the Blaze Bundles
6. Terms and Conditions PrePay and PostPay Data Bundles
7. Safaricom All in One Monthly Bundles
8. Safaricom Out Of Bundles Tariff
9. Safaricom Dandia Promotion
10. Safaricom Daily Bundle Allocation Terms and Conditions
11. Safaricom Unlock Your Deal of the Day Service
12. Safaricom Okoa Bundles Terms and Conditions
13. Internet Sambaza Terms & Conditions
14. BLAZE
15. Create Your Bundles Plan
16. PrePay and PostPay Data Bundles
17. Flex
18. Blaze Bundles Permanent Service
19. Blaze Power Bundles
20. Tunukiwa 30 Day Data Offers
21. Safaricom Content Pass

M-PESA

1. Terms and Conditions for the Merchant Overdraw Service
2. M-PESA GO Account Terms and Conditions
3. Terms and Conditions for MALI Investment Product
4. Terms and conditions for the use of the M-PESA Virtual Card
5. M-PESA App
6. M-PESA Business to Business (B2B) Contract Terms and Conditions
8. Halal Pesa
9. M-PESA @15 App Incentive
10. Book a Flight and Giftpesa Incentive
11. Lipa na M-PESA Biashara Till Terms & Conditions
12. Biashara Ni Lipa Na M-PESA
13. Safaricom Bonus M-PESA Top Up Promotion
14. Fuliza Terms and Conditons
15. M-Shwari Terms and Conditions (Effective 27th May 2021)
16. The Use of the “MY M-PESA” Application
17. The Use of M-PESA Business Application
18. M-PESA Services (B2C, Bulk Payment, Lipa Na M-PESA, Short-Term Paybill & Surepay)
19. Terms and Conditions for M-PESA Bill Manager
20. Lipa na M-PESA Do More Promotion Terms & Conditions
21. M-PESA for Business Portal Terms & Conditions
22. M-PESA Products Terms & Conditions
23. Fuliza M-PESA Terms & Conditions
24. M-PESA Global Customer Service Terms & Conditions
25. Customer Credit Service Terms & Conditions
26. Lipa Na M-PESA Cashback Promotion
27. M-PESA 1 Tap Card Terms and Conditions
28. M-PESA 1 Tap POS Devices Terms And Conditions
29. Okoa Stima Service Terms & Conditions
30. KCB M-PESA Account Terms & Conditions
31. Lipa na M-PESA(Merchants) Terms & Conditions
32. M-Shwari Terms & Conditions
33. M-Shwari Lock Savings Account Terms & Conditions
34. M-PESA Customer Terms & Conditions
35. The M-PESA Top-Up Promotion
36. M-PESA PayBill
37. Mobile Trade Credit Terms & Conditions
38. The Use of The Safaricom M-PESA Statement Service
39. Petro Oil Kenya Lipa na M-PESA Promotion

Voice

1. Terms and Conditions for the Safaricom Free First Call of the Day Promotion
2. Terms and Conditions for the Easy-Talk Bundles Service
3. Terms and Conditions for Dandia Utamu wa Safaricom
4. Safaricom Flexible Talk Time Bundle Service
5. Safaricom International Calling Service
6. Safaricom Voice Power Hour Promotion
7. Safaricom Stori Ibambe Service
8. Safaricom Auto Okoa Services
9. Safaricom Anniversary Service
10. Conditions of Use of the Safaricom Service
11. Safaricom PostPay No Expiry Service
12. Safaricom DIY PostPay
13. Tunukiwa Daily Service
14. Airtime Bundles Service
15. Advantage Plus Prepay Bundles Terms & Conditions

SMS

1. Terms and Conditions for the Safaricom Chat Ibambe Service
2. Daily, Weekly And Monthly Sms Bundles Terms and Conditions
3. Tunukiwa SMS
4. SMS More For Less Terms and Conditions

Bundle Offers

1. Terms and Conditions for the Safaricom Postpay ‘Do It Yourself’ Service
2. Terms and Conditions for the Safaricom Daima Bundles Service
3. Terms and Conditions for the Safaricom Okoa Calls & SMS Bundles Service

Home Internet

1. Terms And Conditions For Safaricom Fixed LTE Service
2. Terms And Conditions For Safaricom Securenet Service
3. Terms and Conditions for the Domestic Insurance Cover Service
4. Terms And Conditions For Safaricom Home Fibre Internet Plus Service
5. FTTH and 4G Home Plans
6. The BIGBOX Terms And Conditions

Bonga Loyalty Programme

1. Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption SMS Minutes Airtime
2. Safaricom Bonga Loyalty Programme and Non-Merchandise Bonga Redemption
3. Safaricom Lipa na Bonga Point Service
4. Bonga Bundles

Roaming and International Calling

1. Safaricom International Calling Service
2. Safaricom Vodafone/Voda Africa Roaming Bundles
3. Safaricom Roaming Service
4. East Africa PrePay Roaming Terms & Conditions

Business Solutions

1. Telepresence Services
2. Fixed Data Services
3. Chanua Biz 4.0 Promotion
4. Bloom Finance Terms and Conditions
5. Chanua Biz 4.0 Promotion
6. Fixed Data Services
7. Telepresence Services
8. Domain Name Registration and Web Hosting Service on a PrePay Basis
9. Conference Bridge Services
10. Device Installments
11. Cloud Services

Retail/Safaricom Shop Promotions and Offers

1. Terms and Conditions for the Safaricom Lipa Mdogo Mdogo Service
2. Samsung Galaxy S21 Trade-in Offer
3. Terms and Conditions for Safaricom Tuinuane Kwa Upendo Christmas Offers
4. Samsung Galaxy S21 Trade-in Offer
5. Safaricom Samsung Galaxy S22 Pre-Order Offer
6. Corporate Installment Terms & Conditions

Value Added Services

1. Terms and Conditions for the Safaricom Okoa Jahazi Service
2. Business Tunes
3. Baze Terms of Use
4. Skiza Ads Reverse Ring Back Tones Services
5. Songa By Safaricom Music App
6. Call Sign Service
7. Contacts Back Up
8. Safaricom SKIZA Tunes

Entertainment

1. Amended Terms And Conditions For The Safaricom Content Pass

Brand

1. MySafaricom App Terms and Conditions
2. Safaricom 18th Anniversary Service
3. Pamoja Tuungane Campaign
4. Safaricom Ndoto Zetu Terms and Conditions
5. Safaricom 21st Anniversary
6. Safaricom 18th Anniversary Service
7. MySafaricom App Terms and Conditions

Other Services

1. Safiri Smart Terms & Conditions
2. Privacy and Cookie Policy for Lipa Mdogo Mdogo
3. DigiFarm
4. Safaricom Services
5. Affiliate Marketing
6. Safaricom Spark Fund
7. Free Facebook - Business Rules T&C's
8. Privacy and Cookie Policy for Lipa Mdogo Mdogo
9. Safiri Smart Terms & Conditions
10. Safaricom Limited Email Terms & Conditions
11. Bloom Finance Terms & Conditions
12. Affiliate Marketing
13. Safaricom Spark Fund
14. DigiFarm
15. Safaricom Services
16. Safaricom Inactive Services
17. Safaricom Prepay Services
18. Safaricom Purchase Order Terms and Conditions

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