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Terms & Conditions

Data Privacy Statement

Terms and Conditions for Safaricom products and services.

Internet on Mobile

  2. Safaricom Fresh Friday Data Bundles Service
  3. Terms and Conditions for the Blaze Bundles
  4. Terms and Conditions PrePay and PostPay Data Bundles
  5. Safaricom All in One Monthly Bundles
  6. Safaricom Out Of Bundles Tariff
  7. Safaricom Dandia Promotion
  8. Safaricom Daily Bundle Allocation Terms and Conditions
  9. Safaricom Unlock Your Deal of the Day Service
  10. Safaricom Okoa Bundles Terms and Conditions
  11. Internet Sambaza Terms & Conditions
  12. Blaze
  13. Create Your Bundles Plan
  14. PrePay and PostPay Data Bundles
  15. Flex
  16. Blaze Bundles Permanent Service
  17. Blaze Power Bundles
  18. Tunukiwa 30 Day Data Offers
  19. Safaricom Content Pass

M-PESA

  1. Terms and conditions for the use of the M-PESA Virtual Card
  2. M-PESA App
  3. M-Pesa Business to Business (B2B) Contract Terms and Conditions
  5. Halal Pesa
  6. M-PESA @15 App Incentive
  7. Book a Flight and Giftpesa Incentive
  8. Lipa na m-pesa biashara till terms & conditions
  9. Biashara Ni Lipa Na M-PESA
  10. Safaricom Bonus M-PESA Top Up Promotion
  11. Fuliza Terms and Conditons
  12. M-Shwari Terms and Conditions (Effective 27th May 2021)
  13. The use of the "MY M-PESA" Application
  14. The use of M-PESA Business Application
  15. M-PESA Services (B2C, Bulk Payment, Lipa na M-PESA, Short-term Paybill & Surepay)
  16. Terms and Conditions for M-PESA Bill Manager
  17. Lipa na M-PESA Do More Promotion Terms & Conditions
  18. M-PESA For Business Portal Terms & Conditions
  19. M-PESA Products Terms & Conditions
  20. Fuliza M-PESA Terms & Conditions
  21. M-PESA Global Customer Service Terms & Conditions
  22. Customer Credit Service Terms & Conditions
  23. Lipa Na M-PESA Cashback Promotion
  24. M-PESA 1 Tap Card Terms and Conditions
  25. M-PESA 1 Tap POS Devices Terms and Conditions
  26. Okoa Stima Service Terms & Conditions
  27. KCB M-PESA Account Terms & Conditions
  28. Lipa na M-PESA(Merchants) Terms & Conditions
  29. M-SHWARI Terms & Conditions
  30. M-Shwari Lock Savings Account Terms & Conditions
  31. M-PESA Customer Terms & Conditions
  32. The M-PESA TOP-UP Promotion
  33. M-PESA Pay Bill
  34. Mobile Trade Credit Terms & Conditions
  35. The Use of The Safaricom M-PESA Statement Service
  36. Petro Oil Kenya Lipa na M-PESA promotion

Voice

  1. Terms and conditions for the Safaricom Dandia Promotion
  2. Safaricom Flexible Talk Time Bundle Service
  3. Safaricom International Calling Service
  4. Safaricom Out Of Bundles Tariff
  5. Safaricom Voice Power Hour Promotion
  6. Safaricom Stori Ibambe Service
  7. Safaricom Auto Okoa Services
  8. Safaricom Anniversary Service
  9. Conditions of Use of the Safaricom Service
  10. Safaricom PostPay No Expiry Service
  11. Safaricom DIY PostPay
  12. Tunukiwa Daily Service
  13. Airtime Bundles Service
  14. Advantage Plus Prepay Bundles Terms & Conditions

SMS

  1. Terms and Conditions for the Safaricom Chat Ibambe Service
  2. Daily, Weekly And Monthly Sms Bundles Terms and Conditions
  3. Tunukiwa SMS
  4. SMS More For Less Terms and Conditions

Internet For Home

  1. Terms And Conditions For Safaricom Fixed LTE Service
  2. Terms And Conditions For Safaricom Securenet Service
  3. Terms And Conditions For The Domestic Insurance Cover Service
  4. Terms And Conditions For Safaricom Home Fibre Internet Plus Service
  5. FTTH and 4G Home Plans
  6. The BIGbox Terms and Conditions

Business Solutions

  1. Bloom Finance Terms and Conditions
  2. Chanua Biz 4.0 Promotion
  3. Fixed Data Services
  4. Telepresence Services
  5. Domain Name registration and WEB Hosting service on a PrePay basis
  6. Conference Bridge Services
  7. Device Instalments
  8. Cloud Services

Bonga Loyalty Programme

  1. Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption Sms Minutes Airtime
  2. Safaricom Bonga Loyalty Programme and Non-Merchandise Bonga Redemption
  3. Safaricom Lipa na Bonga Point Service
  4. Bonga Bundles

Value Added Services

  1. Business Tunes
  2. Baze Terms of Use
  3. Skiza Ads Reverse Ring Back Tones Services
  4. Songa By Safaricom Music App
  5. Call Sign Service
  6. Contacts Back Up
  7. Safaricom SKIZA tunes

Safaricom Shop

  1. Safaricom Samsung Galaxy S22 Pre-Order Offer
  2. Corporate Installment Terms & Conditions

Retail Promotions and Offers

  1. Samsung Galaxy S21 Trade-in Offer
  2. Lipa Mdogo Mdogo Services

Roaming Services

  1. Safaricom Vodafone/Voda Africa Roaming Bundles
  2. Safaricom Roaming Service
  3. East Africa PrePay Roaming Terms & Conditions

Brand

  1. Safaricom Ndoto Zetu Terms and Conditions
  2. Safaricom 21st Anniversary
  3. Safaricom 18th Anniversary Service
  4. MySafaricom App Terms and Conditions

Others

  1. Free Facebook - Business Rules T&C's
  2. Pamoja Tuungane Campaign
  3. Privacy and Cookie Policy for Lipa Mdogo Mdogo
  4. Safiri Smart Terms & Conditions
  5. Safaricom Limited Email Terms & Conditions
  6. Bloom Finance Terms & Conditions
  7. Affiliate Marketing
  8. Safaricom Spark Fund
  9. DigiFarm
  10. Safaricom Services
  11. Safaricom Inactive Services
  12. Safaricom Prepay Services
  13. Safaricom Purchase Order Terms and Conditions

Bundle Offers

  1. Terms and Conditions for the Safaricom Daima Bundles Service
  2. Terms and Conditions for the Safaricom Okoa Calls & SMS Bundles Service

Entertainment

  1. Amended terms and conditions for the Safaricom Content Pass

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