Daima Service

The Daima Service aims at giving Safaricom subscribers an opportunity to extend their line’s lifecycle for a duration of time under the available options.

This Service is only available to Individual Prepay customers (Exempted- M-PESA tills, Corporates and Postpay).

Dial *100*4#OK and follow prompts or via My Safaricom App or Safaricom website or call 100 for assistance.

No. Refunds are not allowed.

A customer can only have one service subscription at a time.

  1. 6 Months (Ksh.200)
  2. 1 year (Ksh.500)
  3. 2 years (Ksh.1,000)

Each of the above options will give the customer 20 Minutes + 20 SMS monthly during the entire subscription period

Validity of service will be 6 months ,1 year or 2 years. However, the monthly awarded resources expire after 30 days. The customer is also notified via SMS to renew or purchase a new subscription when the current one lapses.

The line becomes inactive and can be disconnected for failure to top up.

To check balance, customers will send the word BAL to 144.

Yes. You can use the resources to make local off-net calls and send off-net SMS. The resources cannot be used to make international calls or roaming.

Yes. A customer can purchase Daima service for another number via USSD *100*4# >Daima, select Buy for Other option or via My Safaricom App or Safaricom website.

Yes. As long as the Bonga points are enough to complete the purchase.

Yes. You will be prompted to pay the outstanding Okoa Jahazi debt first then proceed with the purchase via M-PESA.

Yes. A customer needs to be registered on M-PESA with an active Safaricom M-PESA line and have a Fuliza limit to enjoy the service.

Yes. A customer will accumulate Storo bonus once they purchase Daima Service.

You cannot sambaza the Minutes and SMS.

Simply use Zuri chat on the roaming website https://roaming.safaricom.co.ke/ to contact Safaricom customer care or dial the Prepay Customer care number via +254 722 002 100.You will be charged the applicable rate indicated in the tariff schedule i.e. the rate applicable to calls made back home (to Safaricom).

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