FLEX

FLEX Units are available to all Safaricom PrePay and individual PostPay customers.

To subscribe, dial *100# or *200# to purchase FLEX bundles.

To unsubscribe from FLEX Bundles, dial *100# or *200# and choose the ‘unsubscribe’ option.

You will receive an SMS notification for a successful purchase.

Renewal will be done at midnight. If you don’t have sufficient airtime, the renewal will be done when you top-up and have adequate airtime on your line.

Validity of the Flex bundles is dependent on what you have selected,

• Daily – Valid for 24 hours
• Weekly – Valid for 7 days
• Monthly – Valid for 30 days
• Free FLEX – 24 hours

Yes, the FLEX Units can be used for both local on Net and off Net Calls and SMS. International calls and usage when roaming will be billed from your airtime.

You may check your Flex balance on *100# and *200# .

FLEX Units will be used first before your airtime. You will be billed from your airtime once your FLEX bundle is depleted.

The usage priority is

• Free Resources (Stori Ibambe bonus, free minutes, free data)
• Bonga redemption for SMS, data, minutes and airtime.
• Data bundles, SMS bundles
• FLEX
• Airtime

Currently, you can only purchase FLEX Units after your bundle expires or after you terminate the Advantage Plus/ Karibu contract

No, FLEX Units are not transferable to another number.

Yes, FLEX purchase contributes to your Stori Ibambe target on the day of purchase

No, the offers can be used for only local on Net and off Net Calls and SMS

All FLEX Units will have rollover with below conditions.

• For auto-renew bundles, FLEX bundles will be rolled over automatically if the customer has enough airtime when renewal is done at midnight.
• FLEX weekly and monthly bundles will roll each other with the longest validity being assumed.

Skiza and VAS services will not be billed from FLEX. These will be charged from the airtime in your account. This will also apply for chargeable USSD codes.