M-PESA Rates

What are the new tariffs about?

Following the enactment into law of the Finance Act 2023, effective 29th July 2023, we will be reviewing our M-PESA pricing to reflect the increase in Excise Duty rate on fees charged on mobile money transfer services from 12% to 15%.

Why can't I transfer over Ksh35,000 to unregistered subscribers?

Due to Know Your Customer (KYC)/Anti Money Laundering (AML) policy set by the Central Bank of Kenya, we do not have the mandate to allow transfers of amounts over Ksh35,000.

With the changes in tariffs, have you increased the amounts one can send?

Yes, the maximum amount one can send in a day, is now Ksh.500,000. You can send up to Ksh250,000 in one transaction. You can now hold up to Ksh.500,000 in your M-PESA account.

What is the lowest amount of money I can send on M-PESA?

You can now send as little as Ksh.1 to Safaricom customers registered on M-PESA for free. You can also make both payments via buy goods and paybill for up to Kshs.100 for free.

How much will it cost me to send Ksh10?

It is free to send any amount between Ksh.1 to Kshs.100 to a registered customer.

How much will I be charged to send 1000 shillings?

It will now cost Ksh.13 to send between Ksh. 501 and Ksh. 1000 up from Ksh.12.

How much does it cost to withdraw Ksh50?

It will now cost you Ksh.11 to withdraw between Ksh50 and Ksh100.

How much will it cost me to withdraw Ksh100?

The cost of withdrawing is Ksh. 11 for registered M-PESA customers.

Can I still withdraw at an ATM?

Yes you can. You are allowed to make multiple cash withdrawals from the ATM. However, the maximum withdrawal amount is limited to Ksh35,000 per day. Withdrawals vary from Kes 200-Kes 35,000 depending on the ATM.

How do I know what else has changed with the tariffs?

Visit your agent outlet for more details on the tariffs. You can also visit our website https://www.safaricom.co.ke/personal/m-pesa/getting-started/m-pesa-rates or call M-PESA customer care on 234.

When will the new tariffs take effect?

The new prices will take effect from 29th July 2023 and the new limits from 21st September 2023.

How is the new commission structure?

We have rationalized and adjusted withdrawal commissions for agents in line with tariff changes on customer withdrawal charges.