Safaricom eSIM

Please visit any of our Safaricom Shops to purchase the eSIM at KSh150 to do a SIM Swap from your physical SIM Card to eSIM. For an eSIM with a new phone number the customer will pay KSh 250.

You will need your Original identification documents such as ID, Passport

At the moment only the devices listed below support the eSIM

iPhone: XR, XS, XS Max, iPhone 11, iPhone 12 and iPhone SE 2020

Samsung: S21, Z Fold, and Note 20

You will need to follow the menu for your device as shown on the Customer Journey screenshots to check. If your device is supported but you cannot install the eSIM, please update to the newest software.

Yes, if you have both SIMs active it means that you have two different phone numbers on the same phone. This makes your device a Dual SIM

Yes, you can make and receive calls and messages from all phone numbers on the device. However, if you're on a call with one of your phone numbers, calls to your other phone number will go to voicemail. You will also receive a notification for the missed call. Call Waiting will work if you receive a call to the same number that you are currently using.

Yes, you can. Visit the nearest Safaricom shop to perform a a SIM swap for you. In this case, a physical SIM will be sold to you.


Yes, all activities above and many more can be performed on the e-SIM when it is activated.

You will need to visit the Safaricom Shop to purchase an e-SIM and perform a SIM Swap.

One must be connected to a WI-FI or cellular network to download the QR code.

Yes, the experience will be similar to a physical SIM where you can switch between networks.

This is dependent on a specific device because of different manufacturer specifications and capabilities.

Remains the same. You will be required go to use your STK menu to activate your M-PESA account after the SIM Swap.

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