Our Governance Policies

As the leading provider of converged communication solutions in Kenya, we hold ourselves to global standards that inform how we operate and steer our societal responsibility. This is congruent with our purpose of transforming lives; and our promise to act with simplicity, transparency and honesty.

Even as we work to deliver on our purpose and strive to consistently meet the needs of our customers and the communities within which we operate, our business operations remain guided by our governance policies.

You can view our governance policies below :

Anti-Corruption and Anti-Bribery Policy

The objective of this policy is to manage the risk of corruption and bribery by providing clear guidelines to our staff, board of directors and business partners. It also defines the key responsibilities in corruption and bribery management. Breach of this policy may result in disciplinary action or criminal proceedings.

Click here to view Anti Corruption and Anti Bribery Policy

Standards of Business Conduct

This policy is meant to communicate our standards of business expectations to board members, employees, subsidiaries, associate companies, and business partners. Non-adherence to the policy may lead to disciplinary action and/or sanctions.

Click here to view Standards of Business Conduct

Conflict of Interest Policy

This policy provides guidance to staff, board of directors, business partners and subsidiaries on the process of disclosure and review of actual or perceived conflicts of interest. The policy is intended provide guidelines on how to recognize and deal with situations that may give rise to or be perceived to conflict with the interests of the company. Contravention of the provisions of this policy may result in disciplinary action, termination of business partner contracts, blacklisting of business partners and criminal prosecution.

Click here to view Conflict of Interest Policy

Corporate Social Responsibility Policy

The policy ensures that we exercise our goal of being a responsible corporate entity by giving back to the community. It encourages our staff to take part in corporate social responsibility initiatives that improve the living standards of communities around us. This policy is applicable to board members, staff, subsidiaries, and associate companies.

Click here to view Corporate Social Responsibility Policy

Whistle Blowing Policy

This policy is applicable to the board of directors, staff, business partners (suppliers, dealers and agents), subsidiaries and associate companies of Safaricom. It is meant to enlighten them on their duty to report any suspected incidents of ethical misconduct or breaches of Safaricom business principles or policies.

Click here to view Whistle Blowing Policy

Environment, Social and Governance Policy

We always aim to operate our business responsibly and sustainably for customers, staff, suppliers, and the wider community. Environment, Social and Governance (ESG) issues matter to our stakeholders and are fundamental to the continued success of our business and long-term shared value creation. Through this policy, we outline our approach to integrating ESG in our business activities in exercising our goal of being a responsible corporate entity.  

Click here to view Environment, Social and Governance Policy

Sustainability Policy

Aligning with our purpose of transforming lives, we are committed to achieving sustainable business guided by the global blueprint for peace and prosperity outlined in the Sustainability Development Goals (SDGs). Explore how we integrate best practices in our operational systems as well as in our efforts towards positive economic and societal impact.

Click here to to view our Sustainability Policy and Annual Report

Supply Chain Management Policy

Our Supply Chain Management Policy prescribes standards of behavior, ethics and accountability which is required of our employees. Through the policy, we also state our commitment to fostering a procurement system that is fair, equitable, transparent, competitive, ethical, and cost effective.

Click here to view Supply Chain Management Policy

Technology Governance Policy

This Policy governs anything related to computing technology, including but not limited to, information assets, systems, networking, maintenance, and usage, available for use by Safaricom staff, stakeholders, and service providers. Its objective is to develop an integrated process approach for delivering services effectively and efficiently to meet agreed business and customer requirements. 

Click here to view Technology Governance Policy

Enterprise Risk Management Policy

We are committed to ensuring that Enterprise Risk Management practices are entrenched into all business processes and operations to drive consistent, effective, and accountable action, decision making and management practice. The policy covers risks across all levels of the organization, considering the internal and external context. It applies to all employees; Safaricom controlled subsidiaries and specified business partners.  

Click here to view Enterprise Risk Management Policy

Anti-Money Laundering, Combating Financing of Terrorism, and Countering Proliferation Financing

This policy demonstrates our dedication to combating money laundering, terrorism financing, proliferation financing, bribery, and corruption. To uphold this commitment, we have established a comprehensive framework for Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Countering Proliferation Financing (CPF). This framework complies with the National Payments System Act of 2011 and its subsequent regulations, the Proceeds of Crime and Anti-Money Laundering Act of 2009 and its subsequent regulations, as well as the Financial Action Task Force (FATF) 40 Recommendations. It is rigorously enforced and mandatory for all employees and business partners, ensuring that our operations remain safe, secure, and transparent.

Click here to view the position statement

Money Transfer Services Anti-Money Laundering, Combating the Financing of Terrorism, and Countering Proliferation Financing

Safaricom Money Transfer Services Limited (SMTSL) is a money remittance entity regulated and licensed by the Central Bank of Kenya to conduct money remittance business in Kenya, in accordance with the Money Remittance Regulations. As a subsidiary of Safaricom PLC, a publicly traded entity in Kenya, SMTSL benefits from the robust governance and operational standards of its parent company. The policy demonstrates our unwavering commitment in fighting financial crime. We are dedicated to combating money laundering, terrorism financing, proliferation financing, bribery, and corruption. To uphold this commitment, we have established a comprehensive framework for Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Countering Proliferation Financing (CPF), in compliance with the Money Remittance Regulations of 2023, the Proceeds of Crime and Anti-Money Laundering Act of 2009 and its subsequent regulations as well as the Financial Action Task Force (FATF) 40 Recommendations. This framework is rigorously enforced and mandatory for all employees and business partners, ensuring that our operations remain safe, secure, and transparent.

Click here to view the position statement