Jitambulishe – Voice Biometrics

What is Safaricom Jitambulishe service?

This is a service that allows Safaricom Prepaid, Individual Post-pay and Hybrid customers to enroll their voice and use it to access services such as get PUK, Unlock M-PESA account, Get M-PESA PIN/ start key and replace their line conveniently by calling 100/234/200.

What do I need to enroll for Safaricom Jitambulishe service?

You need to be a registered Safaricom customer with an active Safaricom line.

How do I enroll for Jitambulishe service?

To enrol your voice you need to dial 100/234/200
Select the Language of your choice [English |Kiswahili]
Select option to enrol your voice
Key in your National ID card number
Repeat the phrase “At Safaricom my Voice is my password” OR “Safaricom sauti yangu ndio kitambulisho changu” three times

Can I enroll my voice in both English and Kiswahili?

No, you can only enroll your voice in either English or Kiswahili

What benefits do i get if I enroll my voice as a customers

You enjoy security and the convenience of accessing Safaricom products and services by your self. You can access services such as PUK, M-PESA PIN, Sim Replacement, Unlock your M-PESA account, Bar/Unbar your line and much more using your voice as your password.

What are the services I can access as self service once I enroll my voice for Jitambulishe service?

Once enrolled, you can access the following services when you call 100/234

	Enrolment Level	Services I can access using my voice
Level 1	Customer enrolled by calling 100/234/200	Get PUK to unblock your line Bar/ Unbar Line your line Unlock your M-PESA account Set/Reset/Change Bonga PIN Check your M-PESA Balance Transfer your Bonga points
Level 2	Enrolled as above and vetted further by Safaricom	Replace your Line Get your M-PESA PIN/start key

Am I charged to enrol and use Safaricom Jitambulishe service?

No, there are no charges, the service is free of charge and is open to Prepaid, Postpaid individual and hybrid customers.

How can I stop using Jitambulishe service but still continue using my Safaricom line?

You can dial 100/234 and follow the prompts to delete your voice

1.Dial 100/234 and select “language”

2.Select the “Jitambulishe Service” option

3.Select the option to “delete your voice password”

4.Repeat your passphrase, ”At safaricom my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to delete your voice password.

Can I re-enrol my voice again if I already enrolled my voice?

You can re-enrol your voice again by simply calling 100/234 and follow the prompts to update your voice

1.Dial 100/234 and select “language”

2.Select the “Jitambulishe Service” option

3.Select option to “update your voice password”

4.Repeat your passphrase, ”At safaricom my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” to update your voice password.

What happens when I change the ownership of my line, will someone else use my voice?

When you change the ownership of your line, the existing voice will be deleted and the new owner of the line will need to enrol their voice for Jitambulishe service.