M-PESA GO

This is a product specifically designed for children below 18 years (10-17 years) to enable them to use specific M-PESA services.

Registration can happen:

  • Independently by the parent, through an online onboarding portal - https://safaricom.com/mpesa-go (for parents with lines already being used by their children).
  • By visiting any Safaricom shop/agent - buy a line and child gets directly registered on M-PESA GO.

You must have a clear copy of your child’s Birth Certificate to upload onto the self-onboarding portal. (https://safaricom.com/mpesa-go).

No, you don’t have to. However, you must present an original copy of the child’s Birth Certificate.

You can have up to four (4) M-PESA GO accounts under your M-PESA profile.

Yes, you can. However, you must visit a Safaricom Shop where the line will first be registered directly on M-PESA GO for your child.

Yes, you can. The new line will be registered on Safaricom network using your (the parent’s) information and on M-PESA GO, capturing your child’s details.

You can convert the line by visiting the self-onboarding portal on https://safaricom.com/mpesa-go/onboarding. You will verify your identification details and then provide the child’s details that you wish to convert to M-PESA GO.

Yes, you need to add the new line to your profile.

  • Dial the USSD *334# > My Account > Manage Junior Account > Manage Junior Relationship> Add Junior Customer > Enter Junior mobile number> Enter Child date of birth > Enter M-PESA PIN (parent’s)
  • You will receive a notification of successful addition of the Junior account.

Yes. However, if you have an outstanding loan or savings, you must repay it and transfer/withdraw your savings before proceeding.

The M-PESA GO customer will transact using:

  • The M-PESA APP – i.e. this will be the M-PESA Go version with limited features. (https://bit.ly/mpesago)
  • The STK (Sim Tool Kit)

You can enable and disable these services on your child’s M-PESA GO account:

  • Send and receive money services.
  • Lipa na M-PESA Paybill and Merchant Payments.
  • Buy Airtime
  • Buy Bundles
  • My Account services.

Yes. M-PESA GO customers (children) may not access the following services:

  • Any payments to all betting companies.
  • All loans and saving products – e.g. Mshwari, KCB M-PESA and Fuliza.
  • The Withdraw Cash – which requires an ID number to be shown.
  • All Payments to Political parties.

No. Normal M-PESA account transactional limits and charges will apply for all M-PESA GO children accounts.

Yes. To manage your child’s M-PESA GO account, you will dial *334# on your handset where you will get the following options.

  • Manage services.
  • Enable and disable any services.
  • Manage Junior Relationships.
  • Add / Remove any junior Accounts.
  • View Junior Accounts list.
  • View Junior Account Info.
  • Query account balance.
  • View last 5 transactions.

No. Only you as the parent/guardian can call Safaricom customer care on behalf of the M-PESA GO customer to request for a sim swap. Your KYC details will be used for the vetting process.

For all reversal requests you as the parent will be required to give consent, since the M-PESA GO customer is under the age of 18.

Your child can access Safaricom Customer Care on Line 100 or Line 200 for GSM related issues and Line 234 for all M-PESA related issues on their account.

  • However, for all requests about the M-PESA GO account – e.g. reversal, sim swaps, etc – you as the parent must give your consent.

Was this information helpful? If not tell us how we can improve safaricom imagessafaricom images

Manage all your services in one App

Safaricom Neo

This website uses cookies to ensure you get the best experience on our website. Read our Cookie Policy to learn more