M-PESA GO
This is a product specifically designed for children below 18 years (10-17 years) to enable them to use specific M-PESA services independently.
- Access the self-onboarding portal through this link - (https://safaricom.com/mpesago) to register your child who is already using a line registered to you.
- Visit any Safaricom shop to buy a new Safaricom line and register your child directly on MPESA GO.
You will need a clear copy of their birth certificate or passport. These will be uploaded to the self-onboarding portal. (https://safaricom.com/mpesago).
Yes. You can still register your child on M-PESA GO through the self-onboarding portal - (https://safaricom.com/mpesago) by selecting the ‘ Upload Later’ option. The M-PESA GO account will be created successfully
Yes, you will have a period of 30 days to revisit the self-onboarding portal - (https://safaricom.com/mpesago), select the M-PESA GO number you registered and upload their birth certificate/passport.
No. Your child’s M-PESA GO account will be non-transactional before you upload their birth certificate/passport. They will get the following notification: ‘The transaction was unsuccessful. The status of the M-PESA GO account does not allow it to transact’.
Please follow the following steps:
- Visit the self-onboarding portal - (https://safaricom.com/mpesago)
- Enter your mobile number and National Identification/passport number.
- Receive and enter the OTP number received.
- Select the mobile number you converted to M-PESA GO – which will be indicated as: Awaiting Child Document Upload – Birth certificate/passport.
- Select ‘Upload Now’
- Choose – a birth certificate/passport option.
- Upload the document and finish.
No, you do not.
However, you must present an original or copy of the child’s Birth Certificate/passport for the registration to be done at the shop.
You can have up to four (4) M-PESA GO accounts under your M-PESA profile.
Visit a Safaricom Shop. The line will be registered on M-PESA then you will have the option to:
- Access the self-onboarding portal to register it on M-PESA GO, independently.
- Or the line will be registered directly to M-EPSA GO.
This will be done exclusively at a Safaricom shop.
The new line will first be registered on the Safaricom network using your (the parent’s) information (name, ID/Passport, Date of birth) and then the M-PESA GO account is registered using your child’s details – name, date of birth.
- Log on to the self-onboarding portal - (https://safaricom.com/mpesago)
- Verify your identification details (name and ID/Passport number) and then provide the child’s details (name and Date of birth) that you wish to convert to M-PESA GO.
- Select the mobile number to convert to M-PESA GO and provide the child’s birth certificate/passport.
- Complete the process.
Follow the prompts below:
Dial *334# > My Account > Manage Junior Account > Manage Junior Account Relationship > Add Junior Account > Enter Junior Phone Number > Enter Child DOB > Confirm > Enter your M-PESA PIN.
To check the M-PESA GO accounts on your profile:
- Dial *334# > My Account > Manage Junior Account > Manage Junior Account Relationship>View Junior Account List.
Yes, you can.
If you have an outstanding loan or any savings, must repay it then transfer/withdraw the savings before proceeding.
During the conversion process here - (https://safaricom.com/mpesa-go) you will be asked to consent to any of these products being closed.
Your child can use:
- The M-PESA APP – i.e., this will be the M-PESA Go version with limited features. (https://bit.ly/mpesago)
- The STK (Sim Tool Kit)
You can enable and disable these services on your child’s M-PESA GO account:
- Send money services.
- Lipa na M-PESA - Paybill and Merchant Payments.
- Buy Airtime
- Buy bundles.
- My Account services.
Yes. M-PESA GO customers (children) may not access the following services:
- Any payments to all betting companies.
- All loans and saving products – e.g., Mshwari, KCB M-PESA and Fuliza.
- Withdraw Cash.
- Payments to Political parties.
No. Normal M-PESA account transactional limits and charges will apply for all M-PESA GO children accounts.
As a parent, you can dial *334# on your handset where you will get the following options:
|
Manage services |
· Enable or Disable services such as send money, buy airtime, lipa na M-PESA from your child’s account. |
|
Manage Junior Relationships |
· Add / Remove any junior Accounts and view all children under your profile. |
|
View Junior Account Info |
· View M-PESA GO account balance or mini statements. |
Your child can access Safaricom Customer Care on Line 100 or Line 200 for GSM related issues and Line 234 for all M-PESA related issues on their account.
- However, for all requests about the M-PESA GO account – e.g., reversal, sim swaps, etc – you as the parent must give your consent.
- Advantage Plus Prepay Bundles Terms & Conditions
- Airtime Bundles Service
- Tunukiwa Daily Service
- Safaricom DIY PostPay
- Safaricom PostPay No Expiry Service
- Conditions of Use of the Safaricom Service
- Safaricom Auto Okoa Service.
- Safaricom Anniversary Service
- Safaricom Flexible Talk Time Bundle
- Safaricom Stori Ibambe Service
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