Supplier Portal Password Management

How do I reset My password?

1. Password reset is available on https://shub.safaricom.co.ke

2. Login to the page and click Login Assistance

3. Enter your username and click forgot password

4. You will receive an email to reset password and by using the prompt you can enter new credentials

What Happens when I cannot access the portal?

1. Go to internet explorer

2. Clear browsing history, cache and saved passwords

3. Allow pop ups and accept web certificates Access the link again https://shub.safaricom.co.ke

What comprises a strong password?

A strong Password should be:

1. Case sensitive

2. At least 8 characters

3. Alpha Numeric

4. Changed after 45 days

• Advantage Plus Prepay Bundles Terms & Conditions
• Airtime Bundles Service
• Tunukiwa Daily Service
• Safaricom DIY PostPay
• Safaricom PostPay No Expiry Service
• Conditions of Use of the Safaricom Service
• Safaricom Auto Okoa Service.
• Safaricom Anniversary Service
• Safaricom Flexible Talk Time Bundle
• Safaricom Stori Ibambe Service

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