Get started in Four easy steps
Get a new SIM card from any of our outlets countrywide, register with your identification document (National ID/ Passport) to get started.Find A Shop
What you will get
Easily send & receive money while enjoying more payment convenience using M-PESA. Transactions are fast and secure and are made from the convenience of your mobile phone.Learn more
Experience our strong network and connect with your family and friends using our 5G, 4G and 3G networksLearn More
We pride ourselves in giving our customers the fastest speeds and data deals to enable our customers to BROWSE without interruptionsChoose a Plan
Visit any Safaricom shops and outlets with your National Identification card to buy and register a new Safaricom SIM card.
You can easily get in touch with our Customer Support Team through the following channels:- PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email: firstname.lastname@example.org PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email:email@example.com Data Queries: firstname.lastname@example.org Online Support Team Twitter – @Safaricom_Care and @SafaricomPLC Facebook
Yes, it’s possible to maintain the recurring 6-digit numbers when switching to the Safaricom network from a different network. Visit any Safaricom shop or contact customer care for more information.
Dial *544# to enjoy the ‘ALL IN ONE’ bundle that offers both voice and data by selecting option 7. For separate data and voice options, choose option 4 or 6 for your preferred data plan and option 5 for Calls & SMS plans. For quick and easy access to your preferred data and voice plans visit our website here
Visit your nearest M-PESA agent outlet or Safaricom retail centre and present a mobile phone with a Safaricom SIM card and valid Identification document to register for M-PESA services. After successful registration, you will receive a confirmation message and a 4-digit M-PESA PIN via SMS.
Simply visit our website Click Here to submit your request for Internet connection and our team will contact you within 24 hours.
You can opt to visit your nearest Safaricom shop or easily access all our products and services online by visiting our website here Click Here
Safaricom roaming services are available to ensure that you stay connected while outside the geographical coverage area of your home network. Roaming services are automatically updated on PrePay lines. For PostPay subscribers dial 200 to activate on your line or activate via USSD as below:- Dial *200# and select “Products and Services”. Select “Safaricom Roaming”. Select “Activate roaming service” and either: Data, Voice and SMS Voice and SMS Only Accept the terms and conditions, “Ts&Cs” as published on www.safaricom.co.ke. Enter your M-PESA PIN for authentication. You will then get a text message confirming successful activation.
You can now easily find a Safaricom Shop or Customer Desk by visiting our website here Find Our Shop and selecting your area code to access different options.