Hakikisha

This is a service for all M-PESA customers that will enable them to confirm the name of the person they are transferring money to on M-PESA before completing the transaction. It also allows you to confirm the name of the agent when withdrawing money from your MPESA account * The service will also be available for Pay Bill (payment) and deposits for M-PESA agents.

Customers will automatically be opted into the service which is free. However, normal M-PESA charges apply as per the M-PESA tariff.

Customers will automatically be opted into the service and do not need to do a menu update.

You will be able to use the service wherever you can roam. However, you will only be able to cash in / cash out your M-PESA balance at M-PESA Agent outlets in Kenya.

The system will automatically enable the service as soon as you reactivate your M-PESA account using your current M-PESA PIN.

Dial *234# to opt out. You will still be able to transact on M-PESA without confirming the name.

Please note that other customers will also not be able to confirm your name when you opt out of the service.

To stop any wrong transaction, send any letter or number within 25 seconds. Pressing cancel, dismiss or close will NOT stop the transaction.

The service will work on most handsets, however there may be a few phones that may have challenges accepting the service.

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