Get in Touch
Safaricom only calls from 0722000000
Customer Support Team
- PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email:customercare@safaricom.co.ke
- PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email: advantage@safaricom.co.ke
- Data Queries: mobileoffice@safaricom.co.ke
Online Support Team
- Twitter@Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
Careers and HR
- Jobs and Internships - Log on to Careers Portal and upload your CV and apply.
- General Queries: hr@safaricom.co.ke (NO applications are processed over email, only through the PORTAL)
CEO’s Office
- Email:ceo@safaricom.co.ke
Home Internet Support
- Call 400 with the Safaricom line used to pay for the service.
- Dial *400#.
Anonymous Reporting Channel: Ethics hotline
- Report secretly by:
- Calling Toll free: 0800720009
- Visit Website: www.safaricomethicsline.com
- Email:Safaricom@ethics-line.com
- Communications and PR Team Email:prcomms@safaricom.co.ke (This is for media queries ONLY)
- Phone: +254 722 003272
- Safaricom Limited P.O Box 66827, 00800 Nairobi Website: www.safaricom.co.ke
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