Buying Data Bundles FAQs - Safaricom

Data extension will only occur if a new bundle is purchased before your current data bundle expires and the new bundle has a longer validity than the duration left on the bundle about to expire.

Customers will be able to extend their data bundle expiry by purchasing either a daily, 7 day, 30 day or 90 day bundles with the longest validity being assumed.

Yes you can. 7 day, 30 day and 90 day bundles can be extended, with the longest validity being assumed. (The longest validity is the furthest expiry date).

Upon expiry, the resources are deleted and cannot be recovered.

  • Dialing *544# and selecting check bundle balance. This shows the bundle expiry date.
  • Visiting www.safaricom.com/bundles and checking the expiry on your data bundle balance section.
  • Customer will receive a notification 48 hours before the bundle expires informing them about the expiry of the internet bundle. “Dear customer your data bundle will expire on DD/MM/YYYY. To extend validity dial *544# to buy another bundle.”

The customer will be charged Ksh 4.3 per MB from their airtime if they do not purchase a data bundle or have not activated My Data Manager.

You need to set up the phone with settings and then go to the Web/Internet icon and put the Internet Web address you want to access, e.g., www.safaricom.com and select ok/go.

The phone will display 3G. (This is seen on the top left or right on most handsets).

Data is charged depending on download and upload of information, i.e., it’s not time based.

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