M-PESA App

  • Make sure that you have a supported Android Version, minimum version is 4.4 (kitkat)

  • Make sure that you have a supported iOS Version, minimum version is 9

You are testing a beta version of M-PESA, features that are labeled as Coming Soon will be available only on future versions. Keep using the Application to discover these new features.

Please make sure that you are using the mobile application with a proper internet connection, have enough balance and inserted the correct PIN. If all these criteria is met, please contact support and indicate the error that is present on the screen.

No, accepting Terms & Conditions and Privacy Policy is a mandatory step to use M-PESA

You can click on button that directs to phone settings, or go directly to settings on your device. Then on M-PESA App Settings activate the access to your phone book.

  • On Discover tab customers can find services provided either by Safaricom or 3rd Parties such as Safaricom Bundles, ProGas, …

  • On Grow tab customers can find financial services provided by M-PESA, banks or other partner such as M-Shwari, KCB M-PESA and others

To get further assistance please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Was this information helpful? If not tell us how we can improve safaricom imagessafaricom images

Manage all your services in one App

Safaricom Neo

This website uses cookies to ensure you get the best experience on our website. Read our Cookie Policy to learn more