LIPA Mdogo Mdogo
Who is eligible?+
a. It’s available to all prepaid customers who meet the eligibility criteria.
b. Dial *544# to check your eligibility.
c. For non-eligible customers, an SMS notification will be sent with the
reason why you are not eligible or how to become eligible.
Which phones do I qualify for?+
Dial *544# and select from the available phones.
Where can I collect the phone?+
Visit any Safaricom shop near you and present the voucher reference number.
You will need your ID card and a down payment of KShs. 1,000.
How do I make the repayments?+
Dial *544# and select pay for daily, weekly, part or full payment. Alternatively, on the Lipa Mdogo Mdogo App and choose daily, weekly, part or full payment.
What happens if I don’t pay daily or weekly?
You will receive reminder notifications. In case of default in payment:
a. On the fourth (4th) day after the repayment deadline, Safaricom will
lock the device, limiting your use;
b. Should you continue to default, on the 7th day, you will be barred from
all outgoing calls and SMS’.
c. Should you default for 30 days, you will be blacklisted and disqualified
for subsequent device loan facilities and your details will be forwarded
to the CRB.
Can my M-PESA repayments be reversed in case of wrong transaction?
Yes. M-PESA reversal is available for this service.
Do I get data bundles or free airtime when I pay daily or weekly?
Yes. You will receive a free 1GB Data Bundle at the point of purchase. In addition, if you pay consecutively for 7 days you will receive a free 100MB YouTube Bundle.
Which mode of payment is available to pay for the phone?
You will only be able to pay via M-PESA.
Can I pay using Fuliza?
No. You must deposit money on M-PESA to pay.
Can I purchase the phone for another person?
Yes. You are at liberty to buy the phone for someone else. Please note that your registered line shall be responsible for daily payments.
How do I check my loan balance?
Dial *544#, select Lipa Mdogo Mdogo, then check balance.
Does the phone come with warranty?
The phones have a one year manufacturer’s warranty. Terms and conditions apply.
Can I pay the full amount at once?
Yes. You have the option of paying in full if you have the funds on your M-PESA.
You can (DIY) Do It Yourself on *544#, to check for more information on Lipa
Mdogo Mdogo. You can also get in touch with us thorugh the LMM app, visit us at the nearest Safaricom shop, or call Safaricom customer care lines 100 or 200.
What happens if my phone gets lost or stolen?
Report any lost or stolen phones to the police. NB: You will however need to continue to make repayments for the duration of the Lipa Mdogo Mdogo.
How many phones can I buy at ago?
You will only be able to buy one phone at a time.
Once I make the full payment can I request for another device/ do I qualify for another device?
Yes. You can purchase another device if you qualify.
Is it possible to pay the loan for another number?
No. At the moment we do not have the capability to pay for this service.
If I lose my phone how will I pay for the loan?
You will use USSD option to pay for the loan via your sim card (Dial *544# and select pay) since the loan is tied to your sim card. Remember there are two platforms the customer can use to make payments the App and USSD.
Does the Lipa Mdogo Mdogo app require data to operate or is it only required to connect to it?
No. It does not require data bundles to operate but will require data bundles to connect.
Is it possible to uninstall and reinstall the Safaricom Lipa Mdogo Mdogo app?
No, it is not possible. We will continuously monitor & enhance the app’s security to ensure this doesn’t happen.
Is it possible to flash the device?
No, it is not possible. We will continue to improve our lock ware to ensure this doesn’t happen.
If the phone is lost can someone else use their SIM card on the device?
Yes, for as long as device is not in locked state.