LIPA Mdogo Mdogo
Who is eligible?+
Its available to all Prepaid customers who meet the eligibility
Dial *544# or *544*5# and check eligibility
For non-eligible customers, an SMS notification will be sent with the reason or how to become eligible
Which phones are on offer in the Lipa Mdogo program?
Neon Ray Pro- Ksh. 6,500
Tecno Spark 7- Ksh. 18,000
Tecno Camon 17- Ksh. 27,000
Where can I collect the phone?+
Visit any Safaricom shop or Participating Dealer outlet near you and present the voucher reference number for handset downpayment. You will need your ID card for identification purposes. Down payment amounts are:
Neon Ray Pro- Ksh. 500
Tecno Spark 7- Ksh. 3,000
Tecno Camon 17- Ksh. 5,000
How do make the repayments?
By dialing *544# or *544*5# and select You can choose Daily, weekly, Monthly or part payment.
Can M-PESA be reversed in case of wrong payment?
- No, M-PESA Reversal is NOT available
Which phones do I qualify for?
By dialing *544# or *544*5# and select from the available phones
Do I get data bundles or free airtime when I pay daily or weekly?
you will need to purchase data bundles or airtime separately.
Which is the mode of payments available to pay for the phone?
Payment will be via M-PESA
Can I purchase the phone for another person?
Yes, you are at liberty to buy the phone for someone else, but your registered line shall be responsible for the payments
Can I pay using Fuliza?
No, you must deposit money on M-PESA and pay
How do I check my loan balance?
Dial *544# or *544*5# select Lipa Mdogo Mdogo, then check
Does the phone come with warranty?
Phones have a one-year manufacturer’s warranty, Terms and conditions apply
If I have an issue who do I contact?+
Please contact the nearest Safaricom shop or Participating Dealer outlet, or call Safaricom customer care line 100, 200
What happens if I don’t make my overdue payments?+
The phone will be locked if you have not paid the daily When the phone is locked you can only access customer care or M-PESA
What happens if my phone gets lost or stolen?+
Report any lost or stolen phones to the Please note, you will need to make repayments for the duration of the device financing