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M-PESA Business Till (Buy Goods) FAQs
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The M-PESA Business till is an enhancement of the existing Lipa Na M-PESA till that enables business owners to collect payments on the till and use the money collected to make other transactions directly from their till such as:
Business owners will now be able to do more with M-PESA Business till
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What are the transaction limits for the new M-PESA Business till?
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Transaction limit: KSh 150,000 per transaction
What are the charges for the new M-PESA Business till transactions?
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Transaction |
Tariff |
Pay to another Business Till (Buy Goods till) |
0.25% capped at Ksh 200 |
Pay to a mobile Number (B2C) |
Existing M-PESA send money charges apply |
Pay to a utility till (Pay bill C2B) |
Standard paybill charges apply |
Merchant Withdraw at agent |
Standard agent withdrawal charges apply |
Merchant Sell Airtime |
5% Commission earned by the merchant. |
Note:
How to activate your till (SIM Card)
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How to activate M-PESA Business Till
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How to change your PIN for the Business till:
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You will receive a confirmation message that your pin has successfully been changed and till successfully activated.
You are now ready to start using your M-PESA Business till.
Withdraw Funds:
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You will receive an SMS confirmation with the amount withdrawn to your mobile number.
Once at the M-PESA agent,
You will receive a pop on your phone screen that the requested withdrawal has been successfully initiated.
You will then receive an SMS from M-PESA confirmation with the amount withdrawn to your mobile number.
There are two options under withdraw to bank i.e.
(b) Withdraw specific amount: in this option the merchant specifies the amount of money to withdraw.
You will receive a pop up on your phone screen with a confirmation that your withdrawal request has been successfully initiated.
You will then receive an M-PESA notification SMS that the withdrawal request of all funds to your bank account has been successfully initiated and your funds will be credited to your bank account within 24hrs. The M-PESA Business Till balance will also be displayed.
You will receive a pop up on your phone screen with a confirmation that your withdrawal request has been successfully initiated.
You will then receive an M-PESA notification SMS that the withdrawal request of all funds to your bank account has been successfully initiated and your funds will be credited to your bank account within 24hrs. The M-PESA Business Till balance will also be displayed.
How to make a payment:
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You will receive a pop up on your phone screen with a confirmation that your business till payment request has been successfully initiated.
You will then receive an M-PESA confirmation that the payment you initiated to another Business Till has been successfully completed. The M-PESA Business Till balance will also be displayed.
You will receive a pop up on your phone screen with a confirmation that the paybill payment request has been successfully initiated.
You will then receive an M-PESA confirmation that the payment you initiated to another Paybill number has been successfully completed. The M-PESA Business Till balance will also be displayed.
You will receive a pop up on your phone screen with a confirmation that the payment request has been successfully initiated.
You will then receive an M-PESA confirmation that the payment you initiated has been successfully completed. The amount transferred and the recipient name and phone number and your Business Till balance will also be displayed.
Sell Airtime
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You will receive a pop up on your phone screen with a confirmation that the airtime purchase has been successfully initiated.
You will then receive an M-PESA confirmation that the airtime sale was successfully completed. The amount transferred and the recipient name and phone number and your Business Till balance will also be displayed.
Check Business Till Balance
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You will receive an SMS with your Business Till balance.
What is Merchant Self SIM Swap?
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Safaricom Merchant Self SIM Swap is a Do-It-Yourself service that enables merchants on M-PESA Business Till to replace their Till SIM card. The process is FREE. You will only need to purchase a replacement line from an M-PESA agent or Safaricom retail shop near you at 50/-
SIM swap is applicable to your own till. Only the primary operator who is the nominated number can do a self SIM swap.
Note: You cannot swap another person’s till
Merchant may want to replace their New, Lost or Damaged SIM Card.
You will receive a confirmation message that the SIM swap process has been initiated.
Once successfully swapped, the merchant will receive a message confirm that the sim replacement was completed successfully. Kindly insert your new sim into a handset to begin using it.
Merchant Statements:
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This is a Do-It-Yourself automated process where merchant can access their daily, monthly and yearly statement on demand.
You will receive a confirmation message that an email has been sent to the email provided for verification. The verification link will remain active for 24hrs.
Once the email is successfully verified, the merchant will receive a message confirmation that the email statement verification has been initiated. The merchant will need to validate their email registration using a 4-code digit sent on SMS.
Upon successful registration, the merchant will receive an SMS confirmation that the email registration has been initiated. The merchant will need to complete the process by validating with a token sent to the nominated number.
You will receive a confirmation that your request to verify your OTP is being processed.
Upon successful validation, you will receive an SMS confirmation that your email has been successfully registered.
Merchant will receive a confirmation SMS that the email verification process has been initiated.
Upon successful validation, you will receive an SMS confirmation that your email has been successfully registered.
Merchants can access their 3 months, 6 months, 12 months or full statements for specific period (1 month only) using the following easy steps:
Accessing Full Merchant M-PESA Statement:
You will receive a confirmation SMS that your request for M-PESA statement has been received and is being processed.
Upon successful completion, you will receive an SMS confirmation that your full statement has been sent to your email.
You will receive a confirmation SMS that your request for M-PESA statement has been received and is being processed.
Upon successful completion, you will receive an SMS confirmation that your full statement for the specified period has been sent to your email.
NOTE: The above steps apply for 3months, 6months statement request – where merchant will specify the period for the statement.
You will receive a confirmation message that an email has been sent to the email provided for verification. The verification link will remain active for 24hrs.
Once the email is successfully verified, the merchant will receive an SMS confirmation that your email statement registration request is being processed. You will need to log into the email provided to access the verification code to complete the change of email.
Upon successful email validation, you will receive an SMS confirmation that your email has been successfully registered.
You will receive a confirmation SMS that your request to resend the OTP has been sent to your email with instructions on how to access the OTP.
You will receive an SMS confirmation that your request to cancel your registration for M-PESA statements has been cancelled successfully.
You will receive a confirmation SMS that you have successfully been opted out of M-PESA statements email service. To opt in dial *234#.
Should a customer have any queries, who will they contact?
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Customers can contact Safaricom through call line 100, 200 or 234 or visit any of the Safaricom retails shops countrywide.