Need Support?

We are here for you

Click me to save offline

Safaricom Wi-Fi Zone



What is the Safaricom Wi-Fi Zone?



This service will allow Safaricom customers to connect to Wi-Fi hotspots to access the internet.



How do I connect to the Safaricom Wi-Fi Zone?




  1. Switch on Wi-Fi on any Wi-Fi enabled device (Smart phone, laptop or tablet).
  2. Connect to “Safaricom Wi-Fi Zone” & follow the prompts to purchase a WiFi Pass.
  3. You will then receive a One Time Password / PIN / Token via SMS that you will enter to start accessing the internet



What are the Safaricom Wi-Fi Zone Passes available?



They are as below:





*1 hour Pass

Ksh 10

1 hour

*24 hour Pass

Ksh 50

24 hours

30 day Pass

Ksh 1,500

30 days

*FREE 1 hour OR 24 hours

Ksh 0

1hour OR 24 hours


*Free for Safaricom Platinum and Safaricom HOME Fibre customers

*Your geographical location will determine the Wi-Fi zone package that you will be eligible to purchase.

*Wi-Fi Zone packages purchased can only be used within the Wi-Fi Zone the purchase was made.



I can see the Safaricom Wi-Fi Zone network but can’t connect. What do I do?



Your Wi-Fi subscription may have expired. Please purchase a new subscription by connecting to the Wi-Fi “Safaricom Wi-Fi Zone” & following the prompts.

If you still can’t connect, please report the issue by dialing *544*80# or *485#


How do I connect to the network on my device?



  1. Go to Settings
  2. Select Wi-Fi and ensure it is switched on
  3. On the Wi-Fi networks listed select Safaricom Wi-Fi Zone & follow the instructions.


How many devices can I use on the Safaricom Wi-Fi network?


The 30 day pass will allow you to connect up to 3 devices while the 1 hour and 24 hour passes will only allow you to connect 1 device at a time.


What is my username and password for the Safaricom Wi-Fi Zone?


You will receive an SMS with a password once you input your mobile number. This will serve as your password. You do not need a username.


Where can I find the Safaricom Wi-Fi Zones?



  • Along Kencom and Aga Khan Walk
  • JKUAT Main campus
  • Pipeline
  • Roysambu
  • Eastleigh Amal Mall
  • Nanyuki
  • Umoja Market
  • Umoja Market
  • Kenyatta Market
  • Kibera
  • Pangani Shopping center
  • Gishagi
  • Congo
  • Riruta

*We are planning to expand to more areas so be on the lookout for the Safaricom WiFi Zone branding.