This service will allow Safaricom customers to connect to Wi-Fi hotspots to access the internet.

1. Switch on Wi-Fi on any Wi-Fi enabled device (Smart phone, laptop or tablet).
2. Connect to “Safaricom Wi-Fi Zone” & follow the prompts to purchase a WiFi Pass.
3. You will then receive a One Time Password / PIN / Token via SMS that you will enter to start accessing the internet

They are as below:

*Free for Safaricom Platinum and Safaricom HOME Fibre customers

*Your geographical location will determine the Wi-Fi zone package that you will be eligible to purchase.

*Wi-Fi Zone packages purchased can only be used within the Wi-Fi Zone the purchase was made.

Your Wi-Fi subscription may have expired. Please purchase a new subscription by connecting to the Wi-Fi “Safaricom Wi-Fi Zone” & following the prompts.

If you still can’t connect, please report the issue by dialing *544*80# or *485#

1. Go to Settings
2. Select Wi-Fi and ensure it is switched on
3. On the Wi-Fi networks listed select Safaricom Wi-Fi Zone & follow the instructions.

The 30 day pass will allow you to connect up to 3 devices while the 1 hour and 24 hour passes will only allow you to connect 1 device at a time.

You will receive an SMS with a password once you input your mobile number. This will serve as your password. You do not need a username.

• Along Kencom and Aga Khan Walk
• JKUAT Main campus
• Pipeline
• Roysambu
• Eastleigh Amal Mall
• Nanyuki
• Umoja Market
• Umoja Market
• Kenyatta Market
• Kibera
• Pangani Shopping center
• Gishagi
• Congo
• Riruta

*We are planning to expand to more areas so be on the lookout for the Safaricom WiFi Zone branding.