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Safaricom Home Fibre

What is Safaricom Home Fibre?

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It’s a service that provides you with fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a WiFi router that will enable you to have wireless and LAN internet access.

What is the Safaricom Home Bonanza One Month Free Promotion?

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A promotion that gives you an additional One Month FREE subscription equivalent to the package you sign up for on Safaricom Home Fibre

 

The packages available for you include:

 

Package

Speed

Monthly Cost

Validity Period

Bronze

5mbps

2900/-

30 Days

Bronze Plus

5mbps

3400/-

30 Days

Silver

10mbps

3999/-

30 Days

Silver Plus

10mbps

4999/-

30 Days

Gold

20mbps

5699/-

30 Days

Gold Plus

20mbps

6699/-

30 Days

Diamond

40mbps

11499/-

30 Days

Diamond Plus

40mbps

12499/-

30 Days

 

How do I request for the Safaricom Home Fibre service?

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Dial *400# and select “Get Safaricom Home Fibre” and follow the steps. If you’re in are in a fibre covered area, you will get a call back from Safaricom within 24 hours.

How can I check if my area is covered by Safaricom Home Fibre?

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Dial *400# and select the “Are you in my area” option. It will prompt you to enter information on your location. Alternatively you can visit the Safaricom HOME website via https://www.safaricom.co.ke/home/coverage.php

How do I know which subscription package will suit me and my family’s needs?

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Visit https://www.safaricom.co.ke/home/home-fibre.php and select the “Find out what package works for you” tab

How do I pay for the Fibre package that I subscribe to after receiving my account number?

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To pay, either;

Use the M-PESA PAYBILL no.150501 and key in your Safaricom Home Fibre account number in the ‘account number’ section

OR

  • dial *400#
  • select “Manage your subscriptions” and accept terms and conditions
  • enter your account number and pay via M-PESA

Who can take part in this promotion?

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Any first time Safaricom Home Fibre customer whose home is within a fibre covered area i.e. you haven’t connected to Safaricom Home Fibre before this promotion

How long is the promotion valid for?

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The Promotion will run for thirty (30) days from 00:00hrs 1st March, 2019 to 23:59hrs 31st March 31st, 2019

What happens when my One Month free offer expires?

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Before expiry, you will receive a prompt to make payment via M-PESA to continue enjoying the service. To renew your subscription, use any of the payment options listed above or download the Safaricom HOME app

What do I need to start using the service?

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You will be provided with a WiFi username and password to connect your device to Safaricom Home Fibre.

How do I terminate the service?

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Please send an e-mail to safaricomhome@safaricom.co.ke with details of your request. Once the service is cancelled, we will make arrangements to collect the WiFi router from your premises. You can also use the same details to connect to your Wi-Fi compatible devices.

In case I need more information or assistance, which channels can I use?

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Please call 400 from the number that you used to make payment for the service. Alternatively, you can send an email to safaricomhome@safaricom.co.ke

How do I add an additional number to access line 400?

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  • Dial *400#
  • select “Manage your subscriptions”
  • select “Existing account”
  • select “Manage contact number”
  • “Add contact number”. Please enter number in the format (7xxxxxxxx) then confirm the details.
  • You will receive an SMS notification confirming the number has been added.