You can now receive your M-PESA statement directly to your e-mail address in PDF format (advice the customer they need a PDF reader e.g. Adobe Acrobat).

You can self-register for the service at your comfort on your mobile phone to receive statements.

You can access your M-PESA statements on demand.

Additionally, you can to carry out reconciliations without necessarily having to visit Safaricom retail stores.

Statements accessed may be used as required to access financial facilities; depending on the institution requesting it

The service is free for all M-PESA customers and can be accessed by dialing *234# from their mobile phones

Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select full Statement

Enter National ID or document of registration

Enter e-mail address and confirm

Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select change e-mail and enter your new e-mail address

Customers will receive their M-PESA statements on a monthly basis or on demand for the:

1. Last 3 months

2. Last 6 months

3. Last 12 months

Customers will receive their statements within 5 minutes of making a successful request

You need to visit the nearest Safaricom retail shop and inform them that you would like an M-PESA statement for court purposes. You will be provided with a form for which you will indicate your details and also provide your national ID. A request will be created for processing. You may collect your statement after a minimum of 5 business days.

Visit your nearest Safaricom retail shop with the following documents:

1. Your ID
2. A copy of the deceased’s death certificate (burial permits are not allowed)
3. An affidavit indicating your relationship with the deceased
4. A letter from the local county administration/chief in the deceased’s area of residence

For M-PESA accounts containing amounts more than KES 30,000 you will need to provide the following documents:

1. Your ID
2. A copy of the deceased’s death certificate (burial permits are not allowed)
3. A Grant of Probate/ Grant of Letters of Administration intestate/ a letter from the public trustee

For M-PESA accounts containing amounts less than KES 30,000 you will need to provide the following documents:

1. Your ID
2. A copy of the deceased’s death certificate (burial permits are not allowed)
3. Letter from the county administration/ chief in the deceased’s area of residence

Once the above documents are provided, you will be required to fill in a claim form and nominate an M-PESA registered number to which we can transfer the funds within 72 hours.