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M-PESA Statements

What is the good news?

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You can now receive your M-PESA statement directly to your e-mail address in PDF format (advice the customer they need a PDF reader e.g. Adobe Acrobat).

What are the benefits of this service?

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You can self-register for the service at your comfort on your mobile phone to receive statements.

You can access your M-PESA statements on demand.

Additionally, you can to carry out reconciliations without necessarily having to visit Safaricom retail stores.

Statements accessed may be used as required to access financial facilities; depending on the institution requesting it

How will the service be accessed and how much does it cost?

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The service is free for all M-PESA customers and can be accessed by dialing *234# from their mobile phones

What are the steps for setting up the service as a first time user?

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Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select full Statement

Enter National ID or document of registration

Enter e-mail address and confirm

How can I change my e-mail address?

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Dial *234#

Select My M-PESA information

Select M-PESA Statement

Select change e-mail and enter your new e-mail address

For which periods can customers query their statements?

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Customers will receive their M-PESA statements on a monthly basis or on demand for the:

1. Last 3 months

2. Last 6 months

3. Last 12 months

How long does Safaricom take to send my statement?

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Customers will receive their statements within 5 minutes of making a successful request

I have an M-PESA statement that has a disclaimer indicating that it cannot be used in court. How can I get a statement that does not bear the disclaimer and for which I can use in court?

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You need to visit the nearest Safaricom retail shop and inform them that you would like an M-PESA statement for court purposes. You will be provided with a form for which you will indicate your details and also provide your national ID. A request will be created for processing. You may collect your statement after a minimum of 5 business days.

My mother recently passed away. She had two numbers both of which had some funds on her M-PESA account, how can I go about obtaining a statement of the funds available in her M-PESA account?

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Visit your nearest Safaricom retail shop with the following documents:

  1. Your ID
  2. A copy of the deceased’s death certificate (burial permits are not allowed)
  3. An affidavit indicating your relationship with the deceased
  4. A letter from the local county administration/chief in the deceased’s area of residence

I have obtained a statement with respect to my deceased mother’s M-PESA accounts. In one of the accounts she had KES 20,000 and in the other account she had KES 50,000. I would like to obtain the funds in order to defray some expenses. What do I do?

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For M-PESA accounts containing amounts more than KES 30,000 you will need to provide the following documents:

  1. Your ID
  2. A copy of the deceased’s death certificate (burial permits are not allowed)
  3. A Grant of Probate/ Grant of Letters of Administration intestate/ a letter from the public trustee

For M-PESA accounts containing amounts less than KES 30,000 you will need to provide the following documents:

  1. Your ID
  2. A copy of the deceased’s death certificate (burial permits are not allowed)
  3. Letter from the county administration/ chief in the deceased’s area of residence

Once the above documents are provided, you will be required to fill in a claim form and nominate an M-PESA registered number to which we can transfer the funds within 72 hours.  

M-PESA

 
 
 
 
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