What is Hakikisha Service?+
This is a service for all M-PESA customers that will enable them to confirm the name of the person they are transferring money to on M-PESA before completing the transaction. It also allows you to confirm the name of the agent when withdrawing money from your MPESA account * The service will also be available for Pay Bill (payment) and deposits for M-PESA agents.
How do I opt into the service?+
Customers will automatically be opted into the service which is free. However, normal M-PESA charges apply as per the M-PESA tariff.
Do I have to do a Menu Update to access the service?+
Customers will automatically be opted into the service and do not need to do a menu update.
Will I be able to access the service outside Kenya?+
You will be able to use the service wherever you can roam. However, you will only be able to cash in / cash out your M-PESA balance at M-PESA Agent outlets in Kenya.
After a SIM swap, will my M-PESA line pick the service I had on a previous line?+
The system will automatically enable the service as soon as you reactivate your M-PESA account using your current M-PESA PIN.
How do I opt out of the service?+
Dial *234# to opt out. You will still be able to transact on M-PESA without confirming the name.
Can other people confirm my name before sending money?+
Please note that other customers will also not be able to confirm your name when you opt out of the service.
Will M-PESA transactions cancel if I press the cancel/dismiss/close on my phone?+
To stop any wrong transaction, send any letter or number within 25 seconds. Pressing cancel, dismiss or close will NOT stop the transaction.
Will the service work on all handsets?+
The service will work on most handsets, however there may be a few phones that may have challenges accepting the service.