Safaricom Bonga Loyalty Non-Merchandise Bonga Redemption Sms Minutes Airtime

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The following terms and conditions apply to the Safaricom Bonga loyalty service and Non-merchandise Bonga redemption (SMS, Minutes & Mobile data) Service (“the Service”) and by utilizing the Service you will be deemed to have read, understood and accepted the same.

1.The Service

  1. Bonga Points is a loyalty scheme for all Safaricom PrePay and PostPay subscribers.  Once you enroll via *126#, you start earning points immediately.

  2.  You earn one Bonga Point for every Kshs.10 spent on Safaricom network.

  3.  Bonga Points can be redeemed for rewards ranging from Talk-time (Minutes), Data bundles, MMS and SMS bundles to merchandise redeemable at select retail outlets and at Lipa na MPESA Buy Goods till number and select Pay bill numbers countrywide.

  4. The below are the applicable terms regarding Bonga loyalty and the non-merchandise offers (Airtime, SMS and Minutes) that customers will enjoy upon redemption.

2. Eligibility

  1. This Service is available to all Safaricom PrePay and PostPay subscribers who are enrolled to Bonga Points.

  2. Prepay subscribers will be able to redeem either SMS, data bundles or minutes.

  3. PostPay subscribers will have the option of redeeming SMS or Minutes.

  4. Subscribers will now get more value when they redeem their Bonga points for data bundles, SMS or minutes.

3. Launch of the Service

This Service will run from 0000 hrs on 13th October 2017 (“Service Commencement Date”).

4.  How to redeem

You can redeem your Bonga resources via USSD or MySafaricomApp as follows:

a. On USSD, you will be required to:

  1. Dial *126#.

  2. Select Redeem Bonga Points

  3. Select your redemption preference i.e. Data bundles SMS or Minutes   

b. On MySafaricomApp, you will be required to:

  1. Select Bonga on the App

  2. Redeem resources according to preference, i.e. Data bundles, SMS or Minutes.

5.  Priority of Use

Usage priority for redeemed minutes and airtime resources will be as follows;

  1. Bonga Minutes

  2. Bonga Airtime

  3. Charge from main account (airtime)

6. Applicable Matrix for Bonga points redeemed for SMS, Data Bundles or Minutes.

  1. New Bonga Minutes Matrix


 Minutes Redemption
Current Points   New Minutes
 50  4
100 7
200 15
300 20
400 30
 500 35
800 55
1000 70
1500 105
2000 140
3000 210
4000 280

b. New Bonga Airtime Matrix

Airtime Redemption
Current Points New ksh
10 3
25 8
50 15
100 30
200 60
300 90
400 120
500 150
700 210
1000 300
1500 450
2000 600

c. New Bonga SMS Matrix

SMS Redemption
Current Points New SMS
20 5
40 10
75 20
150 40
200 55
250 55
350 95
750 205
1250 340
1500 400
2000 550
2500 700
3000 800

7. Privacy

  1. Definition

    “Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, address, phone number, identification number, location data.

  2. Collection of information

    We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed.

    Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.

  3. Privacy

    We are committed to respecting and protecting the privacy of the information we collect from you. Our privacy statement, as updated from time to time, explains how we treat your personal information, who we share your information with and measures taken protect your privacy when you use our Service. This can be found on Safaricom Data Privacy Statement. If unable to access the link or our website, please reach us on any of our customer care channels to receive a copy.

  4. Minors

    When registering a minor as a Safaricom subscriber, a person with parental authority shall open and maintain an account in their name for and on behalf of the minor. For purposes of these Terms and Conditions, a person with parental authority shall include the birth parents of a minor, legal guardian or other person who can demonstrate legitimate authority over the minor’s affairs.

8.  Other Terms and Conditions

  1. Save as stated in the Safaricom Loyalty Programme Terms and Conditions, once Bonga points are redeemed, they cannot be reversed.

  2. For other rewards available to you in our Bonga Programme, please check our website

9. Extension of Terms

  1. These Terms and Conditions are supplemental to the published terms and conditions governing the Safaricom Loyalty Programme (Bonga Points), Prepay and Postpay service, Safaricom SMS, Safaricom Minutes, Safaricom MMS and Airtime and any other product / service that you are enjoying.

  2. Safaricom reserves the rights to withdraw this Product, change or vary these terms and conditions at any time. Such changes will be communicated in the press, on the Safaricom website and through any other available means as Safaricom may choose.

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