Impersonating Safaricom staff

A fraudster pretends to be a Safaricom employee or customer care agent with the aim of defrauding the customer. Fraudsters often call the customer from a personal line. In a number of these calls, fraudsters already know the targeted customer by name and other personal identifiers collected from various sources or unconsciously provided by the customer while on the call.

In this situation, one calls pretending to be working with Safaricom as one of their staff, requesting for personal details including your M-pesa pin.

In other circumstances, they may hack your mobile device in the process of their mischievous conversation.

To avoid this, kindly note that Safaricom staff will NEVER ask you to share your M-PESA PIN, SIM, passcodes or passwords

Safaricom only calls from 0722000000

  • The following are the verified Safaricom’s social media accounts (List them)
  • Always looks out for the verification badges

  • Safaricom staff WILL NEVER ask you for your PINs. Your PIN is your secret. PIN Yako Siri Yako.
  • NEVER give your SIM PIN, MPESA PIN, One Time PIN (OTP) or passwords to anyone via phone, email, SMS or in person.

There is no such thing as double registration. Don’t be conned or threatened by anyone instead report the number to 333.

Register your voice as your password. Never disclose your personal Information or PINS with anyone

  • Do not follow instructions from unknown callers or fall for too good to be true stories.
  • Always verify with your known contacts before sending money   

  • Do not share your personal details, call records and M-pesa details like balance with anyone who calls you.

  • Keep your personal information such ID number, date of birth, full names private.

Change your PIN immediately . Make sure your PIN is not easy to guess. Avoid using PINS such as year of birth.

Contact Safaricom as soon as you suspect your details or phone has been compromised.

Do not press any codes on your phone as directed by anyone allegedly from Safaricom. You could block your line or send money to a conman.

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