Stay Connected With An Abundance Of Data, Minutes And Unlimited SMSs, Then Pay At The End Of The Month.

PostPay

Make A Payment At The Beginning Of Each Month And Enjoy Exclusive Resources That Will Set You Up For The Month.

All-In-One

All In One bundle is a new integrated voice, data and SMS plan that allows you to choose a voice and data combination that suits your needs. Our All In One plans are in KShs. 1,050, KShs. 2,100, KShs. 3,150, KShs. 5,200 and KShs. 10,430 price points. All In One bundles allow our customers free WhatsApp after the bundle is finished so that they can continue

keeping in touch.

Customers can access these bundles on;

  • USSD *544#
  • mySafaricom APP

The customer then selects their preferred plan, available at five price points.

The All In One monthly bundles are available to all Safaricom customers (Prepaid, PostPay and Hybrid).

What are the available purchase options for the All In One monthly bundles?

The bundles include 2GB YouTube bundle that can be used once the bundle is finished.

All in One Monthly Bundles {Price}

Resources

KShs. 1,050

5GB + 400 Mins + 1000 SMS

KShs. 2,100

15GB + 1000 Mins + 2000 SMS

KShs. 3,150

25GB + 1500 Mins + 3000 SMS

KShs. 5,200

35GB + 2500 Mins + 5000 SMS

KShs. 10,430

50GB + 7500 Mins + 10000 SMS

  1. The above All In One monthly bundles can be bought once or on auto All have a 30-day validity.
  2. Payment options available will be via airtime and M-PESA.

  • Dial *544#, select the Monthly Plans option then select All In One which will display the available plans for
  • The bundles are also available on mySafaricom

Yes, free WhatsApp is available once the customers exhaust their data bundle and the expiry date has not yet elapsed.

You will be able to access FREE WhatsApp if the bundle validity has not expired.

Yes, you can purchase the bundle as many times as you wish.

To check your balance on USSD, dial *544#, *544*44# or144 to show the balance of all the resources remaining (data and minutes).

NB: Customer will be able to check both reserved and recovered bundles (data only) when they dial *544*44#.

Yes, you can purchase for another number by dialing *544# and selecting the option for buy for another number.

You can only transfer (Sambaza) up to 20 MB of data from Safaricom All In One monthly bundle to other subscribers daily (10 MBs per transfer). Voice minutes are not transferrable.

  • Free resources (Stori Ibambe bonus, free minutes, free data).
  • Sherekea account (airtime, minutes, data).
  • Tunukiwa offers (hourly, daily,48hours, 72 hours, monthly).
  • Adhoc limited
  • Advantage plan
  • Flex
  • All In One monthly
  • Bonga redemption for SMS, data, minutes, and

No. The bundles can only be used for local calls i.e the resources will not be used for roaming or international services.

Subscribers on All In One monthly bundles can stop automatic monthly renewals by dialling *544# and selecting “Stop Auto Renew”.

You will receive Bonga Points on purchase of any of the All In One monthly bundles e.g. For KShs. 1,000 one will earn 100 Bonga Points.

NB: KShs. 10 spent earns 1 Bonga point.

Yes. Once you purchase a bundle, you will accumulate Storo Bonus points.

NB: This applies only to Pre-pay customers who have subscribed into the service.

Customers on Karibu PostPay (KShs. 1,000, KShs. 2,500) will not be able to purchase the All In One monthly bundles but will be prompted to terminate their current plan by sending an email to advantage@safaricom.co.ke or visit Safaricom retail shops.

Our customer care agent will raise a ticket to our support team for the reversal to be effected.

PostPay is a tariff that allows you to use resources now and pay for them later.

The PostPay tariff on sign up, allows you to set a preferred monthly credit limit with a minimum allowable limit of KShs. 1,050.

PostPay is open to all Safaricom prepay customers except for corporate accounts.

  • It’s easy to join via mySafaricom App and USSD *544#.
  • Not only do you get bundles that offer minutes, SMS and data, you can also increase and decrease your
  • You can exit PostPay via mySafaricom App and USSD *544#. The bundles have no expiry

a)  On mySafaricom APP

  • Select the PostPay
  • You will be presented with a predefined credit Customers with no credit limit will be prompted to enter their preferred limit and make payment via M-PESA.
  • You will be prompted to enter your email address for billing
  • Select a PostPay bundle
  • Accept terms and
  • You will receive a notification that your line has been moved to

 

b)  On USSD *544#

  • Dial *544# select the option Monthly Plans then
  • You will be presented with a predefined credit Customers with no credit limit will be prompted to enter their preferred limit and make payment via M-PESA.
  • You will be prompted to enter your email address for billing
  • Select a PostPay bundle
  • Accept terms and
  • You will receive a notification that your line has been moved to

PostPay Plans

Minutes

Data

SMS

Amount

KShs. 1,050

400

5GB

Unlimited*

(Subject to FUP capped at 1,000SMS)

1,050

KShs. 2,100

1000

15GB

Unlimited*

(Subject to FUP capped at 2,000SMS)

2,100

KShs. 3,150

1500

25GB

Unlimited*

(Subject to FUP capped at 3,000SMS)

3,150

KShs. 5,200

2500

Unlimited*

(Speed to reduce to 1 MBPS after 50GB)

Unlimited*

(Subject to FUP capped at 5,000SMS)

5,200

KShs. 10,430

Unlimited* Capped at 10000 minutes

Unlimited*

(Speed to reduce to 1 MBPS after 100GB)

Unlimited*

(Subject to FUP capped at 10,000SMS)

10,430

•  The bundles have no expiry

•  The minutes can be used to make international calls to China, India, Canada and the USA.

•  The plans will be offered on the sign-up journey, they will also be accessible on *544# and *200#

•  The unlimited resources are subject to fair use policy.

No, the PostPay bundles do not have an expiry date.

Yes, you can use your credit limit to buy a plan.

No. Once on PostPay you will not accumulate Storo Bonus.

You can use the bundles to make Safaricom to Safaricom calls, Safaricom to other networks and SMS to Safaricom subscribers and other networks. You can browse the internet using the data. The minutes can also be used to make international calls to India, China, USA and Canada.

No. You can only buy once. You cannot have multiple subscriptions.

Yes, the bundle will auto renew every 1st of the month.

Can I use the bundle for international calls?

No, you will not be able to use the bundled SMS to access chargeable messages.

Can I use my bundle for Skiza or bank USSD?

No, the PostPay bundles cannot be used for roaming.

Yes, you will earn Bonga points when you purchase the plans.

No, you cannot transfer/Sambaza your resources.

Priority will be for resources (bundles and minutes) that expire.

Data Manager service will remain active after joining PostPay.

The bill will be sent to the email address you provided on sign up on the 3rd of every month. Please ensure you settle your bill by the 16th of the month to avoid being disconnected from the PostPay tariff.

If you sign up after the 1st of the month the amount and resources will be prorated and will not expire. On the 1st of the next month, you will receive full (bundles and minutes).

Yes, you will receive a notification when your data bundle is below 500MB, 75MB and 2MB.

To stop auto renew simply dial *544# or *200# and select Stop Auto Renewal. You will no longer be able to enjoy the preferential PostPay out of bundle rates. Once the bundle runs out normal data and voice rates will apply.

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