SAFARICOM BLACKBERRY USERS TO ENJOY A WHOLE WEEK OF FREE SERVICE

Tuesday, October 18, 2011…Subscribers to Safaricom's Blackberry service are set to enjoy seven days of free subscription following last week's three-day outage.

From this Saturday 22nd at 0000HRS till next Saturday 29th mid-night, the over 13,000 BlackBerry users on Safaricom network will access data and mail services free of charge.

"We wish to thank our subscribers for their custom and patience during last week's outage which affected millions of subscribers globally. We are alive to the inconvenience this must have caused them. This is our little way of trying to limit the impact," said Safaricom CEO Bob Collymore, while making the announcement.

He noted that the timing of the offer towards the end of the month was deliberate. This is the time when there is normally heavy use of the BlackBerry service and the firm wanted its customers to save as much as possible from the offer.

The announcement means customers will not be billed for the service during the last week of October. During the outage last week, Blackberry users experienced difficulties in accessing their e-mail accounts and browsing the internet.

Most affected by the unprecedented Blackberry service interruption were users in Europe, Middle East, Africa and Southern Asia, before it spread later to other parts of the world.

Research In Motion (RIM), the manufacturers of BlackBerry have already assured users that the technical hitch has been successfully fixed and services are back to normal, even as it tackles the issue of compensation.

There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world.

About Safaricom…Safaricom offers total communications solutions to a growing clientele in Kenya. With a subscriber base of over 17 million, Safaricom provides a comprehensive range of services under one roof: mobile and fixed voice and data services on a variety of platforms: Kenya's widest and only 3G network; a growing fibre optic cable footprint and its most expansive WiMax presence. Safaricom also pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world.  

Follow us on:

Website:  www.safaricom.co.ke

Twitter:  @SafaricomLtd , Customer Care @Safaricom_Care

Facebook:  www.facebook.com/SafaricomLtd

Media Contact:

Washington Akumu

Senior Public Relations Manager

Tel: + 254 724 509 033 

This email address is being protected from spambots. You need JavaScript enabled to view it.;

This email address is being protected from spambots. You need JavaScript enabled to view it.

Tuesday, October 18, 2011…Subscribers to Safaricom's Blackberry service are set to enjoy seven days of free subscription following last week's three-day outage.

From this Saturday 22nd at 0000HRS till next Saturday 29th mid-night, the over 13,000 BlackBerry users on Safaricom network will access data and mail services free of charge.

"We wish to thank our subscribers for their custom and patience during last week's outage which affected millions of subscribers globally. We are alive to the inconvenience this must have caused them. This is our little way of trying to limit the impact," said Safaricom CEO Bob Collymore, while making the announcement.

He noted that the timing of the offer towards the end of the month was deliberate. This is the time when there is normally heavy use of the BlackBerry service and the firm wanted its customers to save as much as possible from the offer.

The announcement means customers will not be billed for the service during the last week of October. During the outage last week, Blackberry users experienced difficulties in accessing their e-mail accounts and browsing the internet.

Most affected by the unprecedented Blackberry service interruption were users in Europe, Middle East, Africa and Southern Asia, before it spread later to other parts of the world.

Research In Motion (RIM), the manufacturers of BlackBerry have already assured users that the technical hitch has been successfully fixed and services are back to normal, even as it tackles the issue of compensation.

There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world.

About Safaricom…Safaricom offers total communications solutions to a growing clientele in Kenya. With a subscriber base of over 17 million, Safaricom provides a comprehensive range of services under one roof: mobile and fixed voice and data services on a variety of platforms: Kenya's widest and only 3G network; a growing fibre optic cable footprint and its most expansive WiMax presence. Safaricom also pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world.  

Follow us on:

Website:  www.safaricom.co.ke

Twitter:  @SafaricomLtd , Customer Care @Safaricom_Care

Facebook:  www.facebook.com/SafaricomLtd

Media Contact:

Washington Akumu

Senior Public Relations Manager

Tel: + 254 724 509 033 

This email address is being protected from spambots. You need JavaScript enabled to view it.;

This email address is being protected from spambots. You need JavaScript enabled to view it.

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