Blackberry Data Services Back After Three Days of Interruption

Thursday, October 13, 2011…The BlackBerry data outage which affected millions of users across the world has been resolved and services restored.

Listed integrated telecoms operator Safaricom has apologized to its BlackBerry users who were affected by the outage that lasted close to 72 hours. During the outage, Blackberry users experienced difficulties in accessing their e-mail accounts and browsing on the internet.

Most affected by the service interruption were users in Europe, Middle East, Africa and Southern Asia, before it spread later to other parts of the world.

Research In Motion (RIM), the manufacturers of BlackBerry, said the outage was caused by a switching failure within its infrastructure causing a huge backlog of data.

"We recognize the inconvenience the BlackBerry data outage caused to our subscribers for the last couple of days. We are glad that RIM engineers have managed to fix the problem and services are back to normal. We shall continue monitoring the service," said Safaricom Corporate Affairs Director Nzioka Waita.

There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world. Safaricom has over 13,000 BlackBerry customers on its network.

About Safaricom…Safaricom offers total communications solutions to a growing clientele in Kenya. With a subscriber base of over 17 million, Safaricom provides a comprehensive range of services under one roof: mobile and fixed voice and data services on a variety of platforms: Kenya's widest and only 3G network; a growing fibre optic cable footprint and its most expansive WiMax presence. Safaricom also pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world.

Follow us on:

Website:  www.safaricom.co.ke

Twitter:  @SafaricomLtd , Customer Care @Safaricom_Care

Facebook:  www.facebook.com/SafaricomLtd

Media Contact:

Washington Akumu

Senior Public Relations Manager

Tel: + 254 724 509 033 

This email address is being protected from spambots. You need JavaScript enabled to view it.;

This email address is being protected from spambots. You need JavaScript enabled to view it.

Thursday, October 13, 2011…The BlackBerry data outage which affected millions of users across the world has been resolved and services restored.

Listed integrated telecoms operator Safaricom has apologized to its BlackBerry users who were affected by the outage that lasted close to 72 hours. During the outage, Blackberry users experienced difficulties in accessing their e-mail accounts and browsing on the internet.

Most affected by the service interruption were users in Europe, Middle East, Africa and Southern Asia, before it spread later to other parts of the world.

Research In Motion (RIM), the manufacturers of BlackBerry, said the outage was caused by a switching failure within its infrastructure causing a huge backlog of data.

"We recognize the inconvenience the BlackBerry data outage caused to our subscribers for the last couple of days. We are glad that RIM engineers have managed to fix the problem and services are back to normal. We shall continue monitoring the service," said Safaricom Corporate Affairs Director Nzioka Waita.

There are over 70 million BlackBerry users across over 500 networks spread in 91 countries across the world. Safaricom has over 13,000 BlackBerry customers on its network.

About Safaricom…Safaricom offers total communications solutions to a growing clientele in Kenya. With a subscriber base of over 17 million, Safaricom provides a comprehensive range of services under one roof: mobile and fixed voice and data services on a variety of platforms: Kenya's widest and only 3G network; a growing fibre optic cable footprint and its most expansive WiMax presence. Safaricom also pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world.

Follow us on:

Website:  www.safaricom.co.ke

Twitter:  @SafaricomLtd , Customer Care @Safaricom_Care

Facebook:  www.facebook.com/SafaricomLtd

Media Contact:

Washington Akumu

Senior Public Relations Manager

Tel: + 254 724 509 033 

This email address is being protected from spambots. You need JavaScript enabled to view it.;

This email address is being protected from spambots. You need JavaScript enabled to view it.