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You can check your current M-PESA balance free of charge. Note, your balance shows at the end of every SMS each time you do an M-PESA transaction.
To put money into your M-PESA account you will:
You can send or transfer money to any other mobile phone user, even if they are not a Safaricom subscriber. To send money you need to fund your own M-PESA account through either agent deposit or bank to M-PESA top up.
To send money, go to the ‘Safaricom’ menu and select ‘M-PESA’
Select ‘Send Money’.
Enter your recipient’s phone number, the amount you wish to send and your PIN. You and the recipient will receive an SMS confirming the transaction.
You will receive a screen with the information you have entered above, (e.g., Send money to 07xx xxxxxx, KSh 2000) confirm that it is correct then Press Ok. A pop up with the name of the recipient will appear on the screen. Remember to confirm the name of the recipient.
To stop a wrong transaction, press any number or letter and press send within 25 seconds.
If you send money to the wrong number:
This service enables you to confirm the name of the intended recipient of the funds, before completing an M-PESA transaction.
Go to M-PESA > Send Money > Enter Phone Number > Enter Amount > Enter M-PESA PIN > OK to Send > You will get a notification with the intended recipient’s Name > To stop any wrong transaction, send any letter or number within 25 seconds. Pressing cancel, dismiss or close will NOT stop the transaction.
The pop-up feature will also apply when customers are making payments to Lipa Na M-PESA and agent withdrawals. M-PESA Agents will also benefit from the service when depositing funds to customer numbers.
If you are a Registered M-PESA Customer
Go to an M-PESA Agent and:
The agent will then give you the cash which you should count and request you to sign a Log Book which is a record of M-PESA transactions done in that store.
If You Are a Non-Registered Customer
You can now receive Monthly M-PESA statements easily and conveniently.
Simply dial *234# from your mobile phone to access the menu, Select ‘My M-PESA Information’, then ‘M-PESA Statement’ or Click on M-PESA Statement at the bottom of the M-PESA landing page on mySafaricom App.
Select ‘Full Statement’ then register with your National ID or document of registration number, then enter and confirm your email.
You will then get a message confirming that you have registered for the service.
Your M-PESA statement is sent to you via email by the 5th of every month.
So wherever you are receive M-PESA statements at your convenience.