Update on April 24th Network Outage

Following yesterday’s system outage affecting a number of core services on our network, I am pleased to announce that all services are now fully restored.

We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services.

Although most customers could call, text and use data by noon and M-PESA by late afternoon yesterday, this work came to an end this morning. We are now working to ensure that network stability continues.

I truly appreciate our customers’ patience and understanding as we worked to resolve the issue and sincerely thank you for staying connected to Safaricom.
As a small gesture, from midnight tonight to midnight tomorrow, all our customers will be able to send money on the M-PESA network for free.

Once again, we would like to apologise for all inconvenience caused. Thank you for staying on our network.

Bob Collymore

Chief Executive Officer

Following yesterday’s system outage affecting a number of core services on our network, I am pleased to announce that all services are now fully restored.

We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services.

Although most customers could call, text and use data by noon and M-PESA by late afternoon yesterday, this work came to an end this morning. We are now working to ensure that network stability continues.

I truly appreciate our customers’ patience and understanding as we worked to resolve the issue and sincerely thank you for staying connected to Safaricom.
As a small gesture, from midnight tonight to midnight tomorrow, all our customers will be able to send money on the M-PESA network for free.

Once again, we would like to apologise for all inconvenience caused. Thank you for staying on our network.

Bob Collymore

Chief Executive Officer