NETWORK OUTAGE RESOLVED

We wish to notify the public that starting from 9:40 am today, we experienced a system outage affecting a number of core services on our network.

This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

Our engineers identified the root cause of the outage, which was a failure on both our core network as well as our redundancy options.

Our team worked as quickly as possible to resolve the issue and invoked our Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30pm.

At present, most Voice, Data, SMS, M-PESA and Enterprise services are available.

We wish to assure our customers that their balances and the integrity of our system are intact.

We apologise for all inconveniences caused.

Bob Collymore

Chief Executive Officer

We wish to notify the public that starting from 9:40 am today, we experienced a system outage affecting a number of core services on our network.

This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

Our engineers identified the root cause of the outage, which was a failure on both our core network as well as our redundancy options.

Our team worked as quickly as possible to resolve the issue and invoked our Business Continuity Planning protocol to restore services and the incident was marked as closed at 4:30pm.

At present, most Voice, Data, SMS, M-PESA and Enterprise services are available.

We wish to assure our customers that their balances and the integrity of our system are intact.

We apologise for all inconveniences caused.

Bob Collymore

Chief Executive Officer

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