Statement On Retirement Of Safaricom Platinum

In October 2019, when we renewed our commitment to be Simple, Transparent and Honest with our customers, we also tasked ourselves to review our products and services to harmonize customer experience and ensure that our customers were getting the best value.

As part of the review process, our loyal Platinum customers will be upgraded to the All-In-One plan or the new Karibu PostPay plan with non-expiry resources, which offer more voice and data.

To ensure a seamless transition, the Platinum plans will be retired on 30th August 2020 after which all Platinum PostPay customers will be migrated to the new Karibu PostPay, which is also accessible via MySafaricom App or the Safaricom products website,

Platinum PrePay customers on auto-renew will be migrated to All-In-One auto-renew plans, while customers who purchase Platinum plans on a one-off basis can select from the All-In-One plans available on MySafaricom App or by dialling *544# and selecting option 3 “Normal Data Bundle WITH EXPIRY” then option 1 “All in One Bundle.”

All affected customers can also choose from alternative Safaricom services that suit their needs.

Through this process, we are reaffirming our commitment to serve you better and offer relevant products and services that answer to your lifestyle.



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