Safaricom Informs M-PESA Customers of Service Unavailability

Nairobi, 27th August 2012… Leading Integrated Communications service provider Safaricom regrets to inform its customers of an outage on the M-PESA service since 10.00 am this morning.

As a result of this, M-PESA customers are not able to access M-PESA services including sending money, depositing and withdrawals, ATM withdrawals, buying airtime, bank to M-PESA, pay bill and buy goods as well as web transactions. 

Expressing regret over this outage, Safaricom CEO Bob Collymore said, "Our technical team is working around the clock to ensure that the service is operational within the shortest time possible. We would also like to assure all our M -PESA customers that their money is safe."

For any inquiries or clarifications, customers and agents have been advised to call M-PESA customer support on 234 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Notes to the Editor

About Safaricom Corporate
Safaricom provides a comprehensive range of services under one roof. This includes mobile and fixed voice and data services on a variety of platforms. With annual revenues in excess of Kshs.100 billion, it is Kenya's widest 3G network with a growing fibre optic cable footprint and its most expansive WIMAX presence.

Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world. Launched in March 2007 as a money transfer service, it now has over 18 million customers and over 39,000 Agent outlets countrywide.

Nairobi, 27th August 2012… Leading Integrated Communications service provider Safaricom regrets to inform its customers of an outage on the M-PESA service since 10.00 am this morning.

As a result of this, M-PESA customers are not able to access M-PESA services including sending money, depositing and withdrawals, ATM withdrawals, buying airtime, bank to M-PESA, pay bill and buy goods as well as web transactions. 

Expressing regret over this outage, Safaricom CEO Bob Collymore said, "Our technical team is working around the clock to ensure that the service is operational within the shortest time possible. We would also like to assure all our M -PESA customers that their money is safe."

For any inquiries or clarifications, customers and agents have been advised to call M-PESA customer support on 234 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Notes to the Editor

About Safaricom Corporate
Safaricom provides a comprehensive range of services under one roof. This includes mobile and fixed voice and data services on a variety of platforms. With annual revenues in excess of Kshs.100 billion, it is Kenya's widest 3G network with a growing fibre optic cable footprint and its most expansive WIMAX presence.

Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful such service anywhere in the world. Launched in March 2007 as a money transfer service, it now has over 18 million customers and over 39,000 Agent outlets countrywide.