Voice

Activate Voice

Get started and enjoy flexible talk time with your friends and family.

To make a purchase simply follow these steps: -

  • Dial *544# on your handset
  • Select Voice from the menu
  • Enter the amount you wish to spend
  • Select your preferred mode of payment (airtime or M-PESA)
  • You will receive a message with details of your purchase

Set up Voice

Want to enjoy the new One Tariff but don’t have a SIM card? Follow this simple registration process: -

 

  • Visit any Safaricom shop, Dealer or M-PESA agent with your National ID or other official identification documents and get your registered SIM.
  • If you’re registered but your information isn’t up to date i.e. physical address, dial *100# to update and complete registration.
  • Dial *100# and follow prompts to confirm if you are fully updated.

 

Once you follow these steps, you’re now ready to enjoy the One Voice Tariff.

Scratch Cards for Voice

You may recharge your Safaricom line through scratch cards while choosing from our wide range of denominations to suit your budget.

The process is simple: -

  • Scratch the card to reveal recharge code
  • Dial *141* followed by the recharge code then # on your phone. i.e. *141#123456789#
  • You will receive an SMS from Safaricom confirming successful recharge.
  • Dial *544#, select Voice from menu and follow prompts to complete purchase.

M-PESA for Voice

M-PESA gives you the convenience of topping up your line anytime and anyplace, with more flexibility on the amount.

The process is simple: -

  • Go to your M-PESA menu and select ‘Buy airtime’
  • Enter mobile number you wish to top up.
  • Enter amount of airtime you wish to buy.
  • Enter your M-PESA PIN then confirm the details.
  • Complete transaction by pressing OK.
  • You will receive a confirmation SMS from M-PESA.
  • Dial *544#, select Voice from menu and follow prompts to complete purchase.

Terms & conditions for the Safaricom Calling Bonus

Our terms of use are a reflection of our new promise of being simple, honest and transparent. They govern your use of Safaricom products ensuring that you get the best and the most out of our offering. Our Terms and Conditions also provide more information about our products and constitute an agreement between you and Safaricom PLC.

Learn more here.

Frequently Asked Questions

The voice plan is available to all prepay, individual post-pay &hybrid subscribers.

The Voice plan will be used for both on-net and off-net calls.

The voice plan will be available once your purchase your talk time on *544# via airtime or M-PESA.

Balance check will be available on USSD *544#, *544*44# and 144 for prepay.

The voice plan will not expire

Subscribers cannot transfer/ Sambaza their voice plan

The voice plan cannot be used to access the internet.

Yes. Customers will earn bonga points when they purchase the voice plan.

Yes. Customers should be able to purchase the voice plan for self and other numbers

Customers cannot use the voice plan to make international calls.

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