Our Service Delivery

Our Customer Experience Loyalty

We are loyal to the delivery of relevant products and a complementing outstanding experience with a view to facilitate our customers' day to day needs effortlessly with Speed, Simplicity and Trust because we put our Customer First.
It’s all about YOU!

We Pledge to;

Serve you with a smile and be pleasant when interacting with you.
Ensure that you are handled professionally, with courtesy, efficiency and objectivity.
Strive to always capture your feedback to enable us enhance your experience.
Create a Digital Experience that is Personalized, Easy and Instant.

In our Solution Offering, we will;

Take ownership and personal responsibility for all our action when handling your concerns.
Endeavor to provide you with complete and correct information, and solutions at first contact.
Endeavor to exceed your expectation with our knowledge and proactive & personalized approach to keep you satisfied and happy.
Respond to your requests with transparency and honesty, within the agreed timelines.
Keep you regularly updated on the progress of your requests.

For your Reassurance, we will;

Uphold your privacy and confidentiality and at all times.
Create clear and stringent internal measures to ensure you receive the best service.
Act in accordance with the law that governs the industry and the laws of the land.

You can help us serve you better by;

Providing us with the required information or documentation when you contact us. Giving us your views,suggestions and feedback.

When we come together ,great things happen!!

Was this information helpful? If not tell us how we can improve safaricom imagessafaricom images

Manage all your services in one App

Safaricom Neo

This website uses cookies to ensure you get the best experience on our website. Read our Cookie Policy to learn more