Roaming Pickup
This is an M-PESA Global service that enables you to cash out from an Agent within the East African region.
These are customers traveling outside their country but can access a service using a visited country’s network. For example, Safaricom M-PESA registered customers accessing M-PESA services in Tanzania.
Currently, the Roaming cash-out service is only available in Tanzania with Vodacom Agents.
You can access the service via M-PESA App and USSD *334#.
Yes, for you to receive the cash amount that you have withdrawn from the Agent outlet you must be present.
No, you don’t need to present any document to a Vodacom Agent in Tanzania when cashing out.
The minimum amount you can withdraw is KSh. 101 and maximum KSh. 70000.
Withdrawal charges will vary depending on the amount you are withdrawing, for example withdrawing KSh. 101 to KSh. 5000 will cost you KSh.100+Forex rate.
If you are a Kenyan citizen using the M-PESA Global Roaming Pickup service and you cash out from a Vodacom Agent outlet in Tanzania, you will be given your money in TSh.
Because the amount withdrawn must be converted into the other country’s currency before you are given. For example, you withdraw from your M-PESA account that is in KSh, but you will be given TSh which means it has to be converted first.
If you are in Kenya, call.
If you are outside the country, call via:
- Prepay dial +254 722 002 100.
- Post-pay dial +254 722 002 200.
If you are outside Kenya, you will be charged for a call; the applicable rate as per our tariff guide at http://roaming.safaricom.co.ke/ i.e., the rate applicable to calls made back home (to Safaricom)
- Social Media handles
- Twitter: @SafaricomPLC and @Safaricom Care
- Facebook: https://www.facebook.com/SafaricomPLC., Safaricom Kenya Official Page
- Chat online via the Self-care page
- E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
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