Experience M-PESA

M-PESA agents

Send and receive money hassle-free at our M-PESA agent outlets. There are over 160,000 agents countrywide ready to serve you wherever you are with many more added daily.

Agent locations

Our agents are nationwide and always ready to make your Safaricom experience satisfying. Select your region below to view or download the list of agents:

How to become an M-PESA agent

There are some basic requirements that you must meet for your application to be successful. Click on the links below for more information and the relevant application forms.

M-PESA Agent Requirements

M-PESA Agent Store Application Form

The Kenya Police Certificate of Good Conduct Application

Key tasks

1. Registration of M-PESA customers
2. Depositing cash into registered customers M-PESA accounts
3. Processing cash withdrawals for registered M-PESA customers
4. Processing cash withdrawals for non-registered M-PESA customers
5. Customer education
6. Compliance with Safaricom AML & KYC policy
7. Compliance with Safaricom business practices
8. Branding of their outlets as per provided guidelines

M-PESA agent downloads

M-PESA Agent Requirements

Extra Till Application Form

Agent Store Application Form

Agent Additional Store Application Form

Management Till Application Form

Agent (Head Office) Application Form

The Kenya Police Certificate Of Good Conduct Application

Personal Declaration Form