Welcome to Safaricom: Join Us as a New Customer

What you will get

Mobile Money

Easily send & receive money while enjoying more payment convenience using M-PESA. Transactions are fast and secure and are made from the convenience of your mobile phone.

Learn more

Strongest Network

Experience our strong network and connect with your family and friends using our 5G, 4G and 3G networks

Learn More

Staying Connected

We pride ourselves in giving our customers the fastest speeds and data deals to enable our customers to BROWSE without interruptions

Choose a Plan

Select a plan to get started

Prepay

Daily Data

Weekly Data

All in One Bundles

Monthly

Frequently asked questions

Where Can I Get a Safaricom SIM?

Visit any Safaricom shops and outlets with your National Identification card to buy and register a new Safaricom SIM card.

How Can I Contact Safaricom Customer Care?

You can easily get in touch with our Customer Support Team through the following channels:- PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email: customercare@safaricom.co.ke PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email:advantage@safaricom.co.ke Data Queries: mobileoffice@safaricom.co.ke Online Support Team Twitter – @Safaricom_Care and @SafaricomPLC Facebook

Can I Maintain My Current Phone Number When I Switch to Safaricom Network?

Yes, it’s possible to maintain the recurring 6-digit numbers when switching to the Safaricom network from a different network. Visit any Safaricom shop or contact customer care for more information.

How Do I Buy Data and Voice Plans?

Dial *544# to enjoy the ‘ALL IN ONE’ bundle that offers both voice and data by selecting option 7. For separate data and voice options, choose option 4 or 6 for your preferred data plan and option 5 for Calls & SMS plans. For quick and easy access to your preferred data and voice plans visit our website here

How Can I Get Started with M-PESA?

Visit your nearest M-PESA agent outlet or Safaricom retail centre and present a mobile phone with a Safaricom SIM card and valid Identification document to register for M-PESA services. After successful registration, you will receive a confirmation message and a 4-digit M-PESA PIN via SMS.

How Can I Get Internet for Home or Office?

Simply visit our website Click Here to submit your request for Internet connection and our team will contact you within 24 hours.

Where Can I Buy Phones and Accessories?

You can opt to visit your nearest Safaricom shop or easily access all our products and services online by visiting our website here Click Here

Can I Use My Safaricom Line When I Travel Abroad?

Safaricom roaming services are available to ensure that you stay connected while outside the geographical coverage area of your home network. Roaming services are automatically updated on PrePay lines. For PostPay subscribers dial 200 to activate on your line or activate via USSD as below:- Dial *200# and select “Products and Services”. Select “Safaricom Roaming”. Select “Activate roaming service” and either: Data, Voice and SMS Voice and SMS Only Accept the terms and conditions, “Ts&Cs” as published on www.safaricom.co.ke. Enter your M-PESA PIN for authentication. You will then get a text message confirming successful activation.

Where Can I Find Safaricom Shops?

You can now easily find a Safaricom Shop or Customer Desk by visiting our website here Find Our Shop and selecting your area code to access different options.