I am delighted to be joining Safaricom, even at a time when humanity is facing one of the biggest challenges in modern history. While it is a difficult time for all of us, I am encouraged by the commitment I have seen from my colleagues as they find innovative ways to support our customers and the country during the COVID-19 pandemic.
The pandemic is revealing how important digital connectivity and tools have become. Amid unprecedented disruption, digital technology is holding the world together. It is helping us to share vital resources and information and to continue working as officials, employees, students and front- line health workers. It is helping us to ensure that supply chains can still function globally, and that we can continue to exchange the goods, services and equipment we need.
At the same time, the pandemic is exposing the digital divides and inequalities between us and how vulnerable certain sections of our society remain. It has illuminated the tremendous socio-economic importance of being able to access the internet and the positive impact internet-enabled devices like smartphones have on incomes and the ability of communities to withstand crises like this. Access to the internet is emerging as one of the foundations of sustainable socio-economic empowerment.