• Resilience

    2020 Sustainable Business Report

FY20 in Review

102 231 L

Water Consumption (L)

59 811

Carbon emmissions (tCO2e)

299 910 kg

total waste collected
(97% recycled or re-purposed)

1 287

tonnes of e-waste collected to date


women in senior management


Proportion of persons living with disabilities in workforce

Messages from our Leadership

We believe that the pandemic has made embracing shared value thinking and sustainable business practices even more imperative.

Message from the Chairman

As Chairman of the Board of Safaricom, it is my great pleasure to present to you our ninth Sustainable Business Report. The theme of this report is ‘resilience through transition’ and, as the report describes, the fundamentals of our business were tested during the reporting period.


Most people focus on our financial success, but it is the role we have played in Kenyan society that has made us who we are. It is our DNA.

Message from our outgoing CEO

As many of you know, this has been my second stint as CEO of Safaricom. The sad and sudden passing of my dear friend, Bob Collymore, required the Board to ask me to step back into the role. My return made sense from a business continuity perspective.


We need to support micro-businesses and SMEs. Small enterprises are the heart of our society and the lifeblood of our economy.

Message from our incoming CEO

I am delighted to be joining Safaricom, even at a time when humanity is facing one of the biggest challenges in modern history. While it is a difficult time for all of us, I am encouraged by the commitment I have seen from my colleagues as they find innovative ways to support our customers and the country during the COVID-19 pandemic.


View as an eBook

Our theme for this report is Resilience through transition. It highlights how we faced significant disruption during the year, but the foundations of the business proved to be resilient and strong.