Concluding remarks

Thank you for reading our sustainable business report. We hope that this report has presented you with a concise, yet meaningful overview of the progress we have made towards our goal of building a more sustainable future during the year. We also hope that it has described some of the key sustainable business challenges facing us, both as a company and as a society.

It is clear that COVID-19 will reshape the business landscape and the role of businesses like ours. We anticipate that more will be expected of companies like us in terms of supporting the economic recovery of the country and building a more resilient society.

Please refer to the ‘About our reporting’ section of this website for more information regarding the purpose of our reporting, our material topics and the methodology we use to determine these, the methodology we use to calculate our emissions, our governance structures and processes, as well as our assurance process.

As we continue to learn and evolve on our journey of sustainable business reporting, we value your views and feedback. Please share any comments, queries or suggestions you have regarding this report with the reporting team by emailing


Contributors to the
Safaricom PLC 2020
Sustainable Business Report:

Sustainability Team

  • Karen Basiye
  • Samson Kanai
  • Michael Koech
  • Agnes Kariuki
  • Owen Ombima

Other contributors

  • Alfred Mugambi
  • Raymond Isiaho
  • Louis Nyameino
  • Diana Adegu
  • Violet Njuguna
  • Ida Gacheri
  • Beatrice Muriithi Mukusa
  • Edwin Chehe
  • Jerry Achola Teka
  • Collins Too
  • Alexandra Omolo
  • Catherine Kaunda
  • Tabie Kioko
  • Mary Mutonga
  • Respar Masinde
  • Brenda Mutuma
  • Mary Odhiambo-Tuju
  • Judy Mwangi
  • Samuel Ngugi
  • Mercy Rachel Karimi
  • Cydia Nguli
  • Jeff Otieno
  • Bryan Wesonga
  • Tony Ngase
  • Karen Rerimoi
  • Flavian Mutunga
  • Edith Wangu Gachari
  • David Gachunga
  • Wanzila Mutua