The nature of telecommunications continues to evolve and so do we. We are transforming beyond being a ‘telco’ to being a purpose-led technology company. Our core offering of voice and data services has expanded to encompass a broad range of sophisticated digital lifestyle products and services that support the aspirations and requirements of consumers, businesses and public sector clients.

Our products and services play a central role in the daily lives of just under 35.6 million Kenyans. Our purpose continues to be transforming lives and we are dedicated to delivering connectivity and innovative services that can truly improve the quality of life and the livelihood of every person we reach.

We seek to contribute to sustainable business throughout Kenya and remain committed to managing our operations responsibly and ethically, together with using our influence to highlight and address sustainability challenges. This report offers an overview of what we have achieved in this regard during the year.

FY20 in review

This section highlights our most significant challenges and areas of progress during the 2020 financial year (FY20).Any changes in performance have been stated using year-on-year comparisons with FY19 performance.

Message from the Chairman

As Chairman of the Board of Safaricom, it is my great pleasure to present to you our ninth Sustainable Business Report. The theme of this report is ‘resilience through transition’ and, as the report describes, the fundamentals of our business were tested during the reporting period.

Message from our outgoing CEO

As many of you know, this has been my second stint as CEO of Safaricom. The sad and sudden passing of my dear friend, Bob Collymore, required the Board to ask me to step back into the role. My return made sense from a business continuity perspective.

Message from our incoming CEO

I am delighted to be joining Safaricom, even at a time when humanity is facing one of the biggest challenges in modern history.