About Safaricom

We provide a broad range of first-class products and services for Telephony, Broadband Internet and Financial services. We also seek to uplift the welfare of Kenyans through value added services and support for community projects.

With over 20 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high calibre staff and management enabling it to maintain its position as the region's mobile market leader.

Safaricom's M-PESA has over 17 million subscribers, supported by a nationwide agent network of over 79,000 outlets. M-PESA is the world's most developed and biggest mobile payment system.

Safaricom's latest product in the market is M-Shwari. M-Shwari is a revolutionary new banking product for M-PESA customers that allows you to save and borrow money through your phone while earning you interest on money saved.

Our Heritage

Safaricom Limited was incorporated on 3 April 1997 under the Companies Act as a private limited liability company.  It was converted into a public company with limited liability on 16 May 2002. 

It was based on an analogue ETACS network and was upgraded to GSM in 1996 (licence awarded in 1999). By virtue of the 60% shareholding held by the Government of Kenya (GoK), Safaricom was a state corporation within the meaning of the State Corporations Act (Chapter 446) Laws of Kenya, which defines a state corporation to include a company incorporated under the Companies Act which is owned or controlled by the Government or a state corporation. 

Until 20 December 2007, the GoK shares were held by Telkom Kenya Limited (“TKL”), which was a state corporation under the Act.  

Following the offer and sale of 25% of the issued shares in Safaricom held by the GoK to the public in March 2008, the GoK ceased to have a controlling interest in Safaricom under the State Corporations Act and therefore the provisions of the State Corporations Act no longer apply to it.

Facts about Safaricom

  • Employs over 4,000 staff directly and over 500,000 indirectly
  • Has approximately 3,000 base stations across the country
  • Has the largest call centre in Sub-Saharan Africa
  • Has International roaming relations with almost 500 operators worldwide

Our Achievements

  • East Africa's most respected Company for 3 years in a row, PwC
  • World's Top 50 most Innovative Company, Massachusets Institute of Technology
  • Best Mobile money service provider through M-PESA, Global Mobile Awards.
  • Winner in Economic Development Category, Stockholm Challenge
  • Warrior awards for best service launch and best brand, Marketing Society.

Our people are our most valuable asset and are key to the achievement of our vision of transforming lives. This is reflected in our commitment to creating a working environment that supports our staff — freeing them to concentrate on their work and enjoy their achievements. We offer employees a wellness programme, crèche facilities, access to subsidized gym facilities, leisure amenities, regular social events, as well as competitive salaries and career opportunities.

Safaricom gives back to the society through the Safaricom Foundation. Since inception, the foundation has disbursed 2 billion shillings in different initiatives that provide sustainable community based solutions, contributing towards Kenya's development agenda, and the Millennium Development Goals.

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