This year, for the first time, we commissioned an independent partner to measure supplier NPS by means of a satisfaction survey. Our supplier NPS was 73%. Going forward, we intend to focus on improving our suppliers’ experience and enhancing our support of them through various touchpoints.
In FY19, we introduced the Safaricom Supplier of the Year Award (SASA), formalising our supplier recognition framework. The objective of SASA is to strengthen partnerships for the SDG, in addition to creating a sense of belonging and commitment in our partners and improving supplier performance.
A total of 19 awards were presented, acknowledging and rewarding supplier excellence in a variety of areas including service delivery (in various categories), organisational health and safety and the embedding and implementation of sustainable business practices.
The overall Supplier of the Year Award was presented to the Fireside Group, a woman-owned enterprise that has surpassed delivery expectations, embedded sustainable business practices and, above all, shared the Safaricom vision of transforming lives by impacting the community in which it operates.
In FY20, we plan to introduce additional awards to recognise and reward suppliers that seek to transform lives as well as provide excellence in delivery.