Alongside ensuring that we retain company-wide compliance with our regulators, we are also working on tangible ways to strengthen our stakeholder engagements in a rapidly changing regulatory landscape. With consumers gaining more power, the need for robust data protection standards has come strongly into focus for the mobile industry. We seek to maintain its high standards of transparency to ensure that customer rights are placed at the centre of our product development and service delivery, even as new technologies such as Artificial Intelligence (“AI”) and Internet of Things (“IoT”) emerge.
In line with this, the Regulatory and Public Policy team expanded to include the International Carrier, Roaming and Co-location teams, in order to ensure regulatory compliance and assure customer satisfaction. In addition to the team’s pre-existing support role, it is now responsible for revenue generation arising from these new functions.