Our network is essential to the continuity and sustainability of our business. It is the foundation of all our operations, delivering our services and enabling us to transform lives. The quality, coverage and availability of our network are paramount to our competitive advantage, allowing us to differentiate ourselves in this highly competitive industry.


We maintained our fi rst-place position in all voice service categories and achieved fi rst place in all categories for data service as per P3 certifi cation, evaluated by P3 Communications (www.p3-group.com), an independent company. This was thanks to continuous network optimisation efforts, capacity expansion, implementation of network enhancement features and expansion of the fi bre network, which offers improved capacity and reliability.

These seven KPIs are a simplified illustration of the full scope measured for the P3 Certification Benchmark criteria. For the purposes of this report, we have ranked ourselves against the other mobile operators in Kenya. The comprehensive P3 Certification Benchmark criteria comprises an extensive set of 29 KPIs for big cities, small cities and interconnecting highways, with each KPI having an individual score. The full set of P3 certification results can be obtained from the P3 website.

While the above shows that network unavailability rate (NUR) and service unavailability rate (SUR) have increased, this rise is due to new energy saving measures, such as removal of generators and some sites being configured to switch off when no traffic is detected. These affected NUR/SUR but not customer experience.

3G and 4G networks consume more power than 2G, so naturally our energy consumption would be expected to increase as we rolled out these technologies to more sites throughout the country.