While staff gave their overall work environment a rating of 81 (-2 vs FY18), we have made in-roads through a variety of initiatives.
In the year under review, our engagement score rose from 91 to 95. Ninety-four per cent of our staff are likely to recommend Safaricom as a great place to work, reflecting an affection for and commitment to the brand that is corroborated by Safaricom being rated the best company in Africa to work for in 2018 by Forbes Magazine. Staff turnover, at a five-year low of five per cent, bears this out.
Our Manager Engagement Index is 84% – this speaks of our ability to create a conducive environment for our employees to be at their very best when working at Safaricom – developing self and team, leading to creating a compelling career growth.