SUPPLIERS’ RELATIONSHIPS WITH SAFARICOM
During FY19, our fi nance operations changed the date on which suppliers were paid from the 15th of the month to the 10th, provided invoices were posted to the iSupplier online portal by the end of the preceding calendar month and goods or services had been delivered. Our suppliers have responded positively and are satisfied with our payments process.
We have automated and expedited our purchase orders (POs) process by introducing catalogues and “touchless” (not requiring human intervention) POs, wherein sales processes are digitally integrated. By the end of FY19, over 75 per cent of purchase orders were touchless, reducing the PO turnaround time from an average of three days in April 2018 to half a day in March 2019.
We set up a help desk with a dedicated email account to improve our engagement with suppliers. We conducted mini-forums in October and November 2019, attended by 240 suppliers, to provide feedback on issues they have raised, share our vision for sustainable business and encourage them to implement the SDGs into their own businesses.
Our independent annual partners’ forum survey, conducted by TNS Kantar, received responses from 151 partners. There was a slight dip in supplier satisfaction from 94 per cent in FY18 to 91 per cent in the year under review. An NPS score, which assessed how likely our partners are to recommend our goods and services, was introduced for the fi rst time. We achieved a score of 73.