Safaricom Sustainability Report 2016
Our products include the following
(Revenue contribution %):
Prepaid and Postpaid voice plans.
A fast, safe and affordable way to send
and receive money, and pay for goods
and services via mobile phone.
SMS bundles, MMS, call back SMS
notifications for missed calls and ‘please call
MOBILE DATA (11.9%)
High speed data connectivity for access
to the internet through fixed and mobile
Mobile handsets, mobile broadband modems,
routers, tablets, notebooks and laptops.
FIXED SERVICES (2.1%)
Wireless services, fixed lines and mobile
solutions, including fibre and leased lines.
In addition, dedicated internet solutions for
enterprises and hosted services.
To transform lives
Get closer to the customer
Focus on customer service
DELIVER RELEVANT PRODUCTS
Meeting customer needs
SUSTAINABLE DEVELOPMENT GOALS
Entrenching the SDGs within the business
to achieve prosperity, while protecting the
planet. Refer to page 74 for detail on SDGs.
Value to our stakeholders:
DIRECT & INDIRECT
2016 True Value bridge
Refer to page 22 for detail on True Value
ed solutions to meet the needs of Kenyans by enabling access through our technologies and partners and by
y and ethically. This will stimulate growth and generate value for our company, society and economy.”