Safaricom Sustainability Report 2016
Offers business solutions to business
Offers products and manages the
distribution channels catering to the needs of individual
Offers mobile financial
services and solutions.
of our decentralised approach.
* (Coast Region, Rift Region, Western / Nyanza Region,
Nairobi East, Nairobi West, Mount Kenya)
CUTTING ACROSS BOTH CORE
& SUPPORT PROCESSES
Customer Experience Excellence:
Ensures that we adopt a customer-
centric approach to all aspects of
how we do business.
Technology, Risk Management,
Corporate Affairs, Internal Audit,
Customer Operations, Marketing, Strategy
and Innovation, Resources, Finance
OUR BUSINESS MODEL
Our business model explains how we operate and how execute our strategy and achieve our vision of transforming lives.
Safaricom remains the largest mobile operator in Kenya serving over 25 million customers. Our services include mobile and
fixed voice, messaging, data, internet and M-PESA, a mobile-based money transfer and cashless payment platform. Our goal
remains to transform lives with unmatched, innovative and superior products and services that meet the needs of Kenyans.
Our operations consist of
Safaricom House 1, 2 and 3,
the Safaricom Care Centre, the
Jambo Contact Centre, 44 retail
stores and a network of
of the population on
We rely on the relationships
suppliers, business partners,
employees and other stakeholders
to remain socially relevant and
operate as a responsible corporate
citizen, in order to deliver our
CORE BUSINESS ACTIVITIES & PROCESSES
“We commit to deliver connectivity and innovative products and services that will provide unmatc
exploring opportunities in Health, Education and Energy . We will do so by managing our operations responsib