Regulatory bodies are the means through which the people of a nation can supervise the activities of organisations and companies.
The fundamental goal of any regulator is to protect the safety and interests of the public, which typically means ensuring that there is adequate, healthy competition among providers and that the public are protected from misleading or unscrupulous business practices.
We are overseen by eight regulatory authorities and our chief regulator is the Communications Authority of Kenya (CA), which is the regulatory authority for the Information, Communications and Technology (ICT) sector in Kenya.
OUR RELATIONSHIP WITH OUR REGULATORS
Our services play an important and, occasionally, critical role in the daily lives of over 29 million Kenyans. As a result, our regulators expect us to provide our services in a reasonable, responsible, ethical and environmentally sensitive manner, providing customers with adequate information and support to access and enjoy our services, while respecting their rights. Our regulators also require us to compete for business fairly and to play our part in helping to empower and transform the lives of Kenyans through innovation and investment.